TITLE social-services-and-assistance

Part I. Texas Department of Human Services

Chapter 19. Nursing Facility Requirements for Licensure and Medicaid Certification

The Texas Department of Human Services (DHS) adopts the repeal of §19.2147; amendments to §§19.1, 19.101, 19.201, 19.204, 19.210, 19.212, 19.214, 19.216, 19.326, 19.401, 19.403, 19.408, 19.415, 19.502, 19.503, 19.601, 19.602, 19.801, 19.1001, 19.1010, 19.1101, 19.1104, 19.1912, 19.1918, 19.1920, 19.1921, 19.2002, 19.2004, 19.2008, 19.2102, 19.2104, 19.2106, 19.2110, 19.2112, 19.2146, 19.2308, 19.2320; and new 19.205, 19.209, 19.2111, 19.2114, 19.2115, 19.2147, and 19.2148, concerning Nursing Facility Requirements for Licensure and Medicaid Certification. The repeal of §19.2147; amendments to §§19.1, 19.201, 19.204, 19.210, 19.212, 19.216, 19.326, 19.401, 19.403, 19.408, 19.415, 19.503, 19.601, 19.801, 19.1001, 19.1010, 19.1101, 19.1912, 19.1918, 19.1920, 19.1921, 19.2002, 19.2004, 19.2008, 19.2102, 19.2146, 19.2308, 19.2320; and new §§19.205, 19.209, 19.2111, 19.2114, 19.2115, and 19.2147 are adopted without changes to the proposed text published in the November 7, 1997, issue of the Texas Register (22 TexReg 10928), and the text will not be republished. Sections 19.101, 19.214, 19.502, 19.602, 19.1104, 19.2104, 19.2106, 19.2110, 19.2112, and 19.2148 are adopted with changes to the proposed text.

The justification for the repeals, amendments, and new sections is that the department is implementing new legislation which gives DHS additional authority to deny, suspend, or revoke the licenses of providers of poor quality care and also provides greater enforcement remedies for providers who violate licensure rules. Texas nursing facility residents will be better protected through these amendments.

The amendments and new sections will function by implementing the changes to the Health and Safety Code mandated by major parts of Senate Bill 190 and Senate Bill 118 passed during the 75th legislative session and by making other minor changes.

The department received the following comments from Advocates for Nursing Home Reform, the National Committee to Preserve Social Security and Medicare, the Texas Health Care Association, the Texas Dietetic Association, the American Association of Retired Persons, Texas Advocates for Nursing Home Residents, the Texas Association of Homes and Services for the Aged, the Texas Association of Licensed Facility Administrators and individuals at the December 3, 1997, public hearing and during the comment period:

Comment: Numerous commenters expressed concern about the term "willful" in the proposed definition of "abuse" because it sets a very high standard for proving culpability in cases of alleged abuse. Retaining the former definition which contains the terms "knowingly" and "recklessly" will provide broader protection for the residents.

Response: The department concurs and will retain the current language.

Comment: Regarding §19.101, since the definitions for abuse, neglect and misappropriation have changed, a new letter to nursing facilities (NFs) advising them on when to report abuse, neglect and misappropriation of resident property is needed. The current letter of instruction is inconsistent with the proposed change in definitions.

Response: The department's response to the previous comment will make a new letter unnecessary.

Comment: Numerous commenters asked to retain the language proposed to be deleted at §19.502, regarding notifying the department when a facility is planning to discharge a resident with less than 30 days notice. The commenters stated that the current rule has served as a deterrent to unnecessary immediate discharges.

Response: The department concurs and will retain the current language.

Comment: Retain the current language at §19.1912(e)(1)(C) regarding starting a new medication sheet after a resident returns to a facility from a brief hospitalization. The current language provides some hope that staff will be actively aware of what medications a readmitted resident is to have.

Response: The department does not concur and will adopt the rule as proposed. The deleted language requires nursing staff to spend time on an unnecessary task: copying a medication record on to a new sheet. Deleting the requirement will allow nursing staff to make a notation of the hospitalization, delete any discontinued medications, add any new medications prescribed as a result of the hospitalization, and continue the previously prescribed medications. This method will actually promote nursing staff's awareness of all medications of a readmitted resident.

Comment: Regarding §19.1001, adopt the Consumer's Minimum Staffing Standard for every nursing facility, which includes a full- time RN Director of Nursing, a full-time RN Assistant Director of Nursing in facilities of 100 beds or more, a full-time RN Director of In-service Education in facilities of 100 beds or more, an RN nursing supervisor on duty at all times, and the following ratios: Direct Caregivers (licensed nurse or certified nurse aide) to resident - day: 1 to 5; evening: 1 to 10; and night: 1 to 15; and Licensed Nurse to Resident - day: 1 to 15; evening: 1 to 25; and night: 1 to 35.

Response: Nursing facilities in Texas utilize a case-mix system. The impact of this is that each NF has a different staffing need based on the service requirements of its residents. This difference in case-mix makes it difficult to propose any one minimum standard that would be meaningful. However, the department will study this issue seriously and will make recommendations prior to the 76th legislative session.

Comment: Change §19.601(a)(1) to require that restrained residents be observed at least every ten minutes, with restraints released and the resident repositioned every hour.

Response: The language at §19.601(a)(1) will be retained. The current language requires that "restraints must be released and the resident repositioned as needed to prevent deterioration in the resident's condition." The rules further state that at a minimum restraints should be released and the resident repositioned every two hours. This rule does not preclude releasing the restraints more often than every two hours.

Comment: In §19.801, please specify that the full Resident Assessment Instrument be used, including the Minimum Data Set and the Resident Assessment Protocols, and that assessment reviews be routinely required every three months.

Response: The current rules require the above. No changes are necessary.

Comment: The workgroup's consensus document includes, at §19.210(a)(2), the requirement that a "change in the owner holding the facility license" is a change in ownership which requires the submission of a full license application. The proposed rule omits this language. We therefore recommend modifying §19.210(a) to reflect the consensus document. In this regard, it may be necessary to add a provision to §19.2308 indicating that among the requirements to transfer ownership is the full re-licensure of the new owner. The functional definition of a "change in ownership" should be consistent in both §19.210 and §19.2308.

Response: The new wording does not reflect a change in the meaning of this rule. Draft subparts (a)(1) and (2) were combined to clarify that the department considers a change of ownership to be a change of 50% or more in the ownership of the business organization that is licensed to operate the facility, or, if the entity licensed to operate the facility is an actual person rather than some type of business entity, a change from that person to either another person or a business organization. The functional definition of "change of ownership" is consistent in §19.210 and §19.2308.

Comment: Add the sentence "Each day of a continuing violation constitutes a separate violation" to §19.2112(f) as the second sentence in that subsection, immediately after the sentence "Administrative penalties may be levied for each violation found in a single survey." This sentence was dropped from the workgroup's consensus document.

Response: The department has made the suggested change.

Comment: §19.214(a)(4) carries forward the outdated phrase "applicant, manager or affiliate." Change this to "person."

Response: The department has made the suggested change.

Comment: §19.1104(a), regarding Dietary Consultant Requirements, needs further modification to satisfy fully the mandate of Senate Bill 190, which required, at §242.403, "nutrition services...in scheduled consultation with (a licensed dietitian) as frequently and for such time as the department shall determine necessary to assure each resident a diet that meets the daily nutritional and special dietary needs of each resident." Therefore, we recommend the following changes to the first sentence of the proposed language:

"The facility must ensure that a qualified dietitian is available as frequently and for such time as is necessary to assure each resident a diet that meets the daily nutritional and special dietary needs of each resident, based upon the acuity and clinical needs of the resident."

Response: The department concurs and has made the suggested change.

Comment: The department should supply the bimonthly facility compliance record which §19.1921(e)(3)(A) requires a facility to post.

Response: The department does not concur and will propose that the facility will be responsible for the record.

Comment: Regarding §19.101 and §19.2110, change the definition of threatened violation to more closely follow the statute in Section 242.063(a)(1 ) and (2) so that it reads,"a situation which, unless immediate steps are taken to correct, the department has reason to believe creates a threat of injury or harm to a resident's health and safety."

Response: The proposed language was agreed upon in the SB 190 workgroup. The department will retain the proposed language.

Comment: Regarding §19.201(f), clarification is needed that based on the applicant's personal judgement he/she is signing the sworn affidavit of a satisfactory compliance history. Add to this section; "the applicant swears or affirms that in his personal judgement."

Response: The actual language of the affidavit on the application, which includes the affidavit of compliance history, is: My name is (person's name). I am over the age of 18, legally competent and in all respects qualified and authorized to make this affidavit. The facts set forth in the foregoing application are true and correct. I understand that submission of false information in the foregoing application will constitute grounds for denial, suspension, or revocation of my nursing facility license.

The department needs to receive accurate information so the application can be properly processed and evaluated. It is the responsibility of the applicant to be sure the information on the application is true and correct. If the applicant questions whether the information is true and correct, he should resolve the questions or verify the information before signing the affidavit.

Comment: Regarding §19.204 (c), the wording of this section for additional background information is too vague. It specifies that "at the request of DHS, an applicant or license holder must provide to the department any additional background information within 30 days of the request." This rule needs to specify that additional information as outlined by the application process can be requested.

Response: The department retains the right to request any and all information it deems necessary in investigating the background of an applicant. The language will be retained as proposed.

Comment: Regarding §19.205 (2), which proposes that all facilities must complete the supplemental licensure application information form and submit it to the Licensing Section of Long Term Care-Regulatory within 90 days. Instead of having the supplementation due within 90 days of the effective date of the regulation, we recommend that each license holder submit supplemental information at the time of renewal. At the end of item (2) delete "within 90 days" and add "at the time of renewal."

Response: The department does not concur. The recommendation above would take two years to implement because licenses are renewed every two years. All facilities must comply with the requirements of SB 190 as soon as possible.

Comment: Regarding §19.209 (a), the section on exclusion from licensure for two to ten years should only be applied when the failure is persistent and permeating throughout the operation. Add to the end of (a) "and this failure is persistent and permeating throughout the operation."

Response: The SB 190 workgroup fully discussed the language suggested above, but agreed upon the proposed language instead. The department will retain the proposed language.

Comment: Regarding §19.214 (a)(1)(A) and (B), a history of satisfactory compliance should be determined by conditions over the five-year period and not just a single incident or an isolated snapshot of the facility. The focus should be on the cumulative history and not a single violation. The department should look to see if there is a pattern of threat or a failure to fix problems and not a single violation. Other remedies are available to the department (i.e. revocation of a license) if there is a situation that warrants immediate remedies. Change (A) and (B) to reflect a pattern rather than a single incident.

Response: The department does not concur. A single violation is a part of a facility's compliance history, and as such, the department needs be aware of it. The department will retain the proposed language.

Comment: Regarding §19.214 (a)(1)(E), what is a "reasonable period of time?" This requirement should be more specific and tied to deadlines in the rules that are in accordance with promulgated guidelines.

Response: The department concurs and will change "reasonable period of time" to "an acceptable period of time, as specified in the plan of correction or credible allegation of compliance, whichever is appropriate."

Comment: Regarding §19.214 (a)(7)(B), this section should be limited to imposed (and not proposed) federal or state nursing facility sanctions or penalties. In item (c) of this section it states that only final actions are considered for the purposes of (a) (7). We agree with this and recommend that only final actions be reported. Add the word "final actions" at the beginning of (B).

Response: The department does not concur. The items listed under §19.214(a)(7) are instances for which the department may deny a license. As part of the decision-making process, the department needs to know if a facility has had sanctions or penalties proposed.

Comment: Regarding §19.401(b), the Statement of Resident Rights, the list of rights should follow the language in the bill for clarity. The bill speaks to residents not giving up their constitutional, civil, and legal rights. The proposed language is "You, the resident do not give up any rights when you enter a nursing facility." Change the wording to read: "You the resident do not give up constitutional, civil, and legal rights when you enter a nursing facility."

Also, resident right number 1 "to all care necessary for you to have the highest possible level of health" is not in the statute. This concept follows a rule from the OBRA statute and is already in state and federal rules. Delete number 1 from the list of resident rights.

There was discussion during the workgroup to incorporate all resident rights lists into this list. The department's list of resident rights needs to be an accumulation of all resident rights legislation that has been passed so the facility will only have to hand out one list of resident rights instead of multiples. This will assist the resident in understanding their rights. Has this been accomplished so facilities can give residents one list?

Response: The first two points were raised in the SB 190 workgroup. The consensus of the group was that "all rights" is a simpler and more easily understood way of saying "constitutional, civil, and legal rights." The first right listed is a paraphrasing of the OBRA statute, and as such, the department wishes to retain it as proposed. A consolidation of all rights has not been accomplished at this time, but may occur when the Texas Department on Aging completes its listing of rights pursuant to the revisions of Chapter 102 of the Human Resources Code.

Comment: Regarding §19.1921(e)(4), what is the summary required in this rule as "non-technical language prepared by DHS?"

Response: The summary is Licensure Form 3630.

Comment: Regarding §19.2008, we recommend that the department encourage the complainant to identify himself/herself so the department can provide a follow-up on the complaint and obtain additional information if necessary. We also suggest that the following language from the SB 190 statute, found at §242.551(b), be added so that the department will encourage persons making an oral complaint to also submit a written, signed complaint: "The department shall encourage a person who makes an oral complaint to submit a written, signed complaint."

Response: The department does not disagree with the comments; however, they pertain more to TDHS's internal procedures than to rule language. As to the first comment, the department already encourages individuals to identify themselves upon initial contact. The other comment will be pilot-tested.

Comment: Regarding §19.2110, Referral to the Attorney General, add language from Appendix Q that the facility has the opportunity to correct. The referral for injunctions and restraining orders would occur if the facility were unable or not willing to comply with the requirements of participation.

Response: The department does not concur. Senate Bill 190 does not contain the opportunity to correct in relation to a referral to the Attorney General.

Comment: Regarding §19.2112, to effectively implement the administrative penalties system that is being proposed, we suggest that a comprehensive set of guidelines be developed. These guidelines can provide department staff the tools they need to implement a system that is consistent throughout the state.

Response: The department is developing a set of guidelines which should be available by February 1998.

Comment: Regarding §19.2114(d)(1)(B), the words "serious threat to health and safety of resident" and "substantially limits the facility's capacity to provide care" are not defined. Add definitions to the above phrases.

Response: The department does not wish to define the two terms listed above. In order to protect the department's ability to address the wide range of circumstances which might occur in one of Texas' 1100 NFs, it is important that the terms be subject to broad interpretation.

Comment: Regarding §19.2115, direction is needed on the use of amelioration of fines. Add the following language to clarify the amelioration of violation section: "If the facility has a history of correcting violations in a timely fashion, the Commissioner will allow amelioration of the fine. The department will direct the facility to use appropriate funds to correct the violation in lieu of assessing an administrative penalty."

Response: Many factors will be given consideration when making the decision to allow amelioration; your recommendation will be one of those factors. However, each situation will be different and the department does not want to limit in any way the Commissioner's discretion to use the amelioration of fines.

Comment: Regarding §19.2320(e)(2)(C), the wording in this item could require the nursing facility to obtain a prior-authorization for transport for everyone with nonemergency ambulance transportation needs. Some patients will require medical transportation indefinitely and prior-authorization would be unnecessary. The Texas Department of Health acknowledges this and does allow for an annual prior- authorization. Add the following sentence to the end of item (C): " For the resident that has a chronic or permanent medical condition that will require transportation by way of ambulance indefinitely, TDH shall grant "permanent certificate of permission."

Response: The department does not concur. Details about the prior- authorization procedure will be contained in the Medicaid Provider Manual, and therefore, are not needed in the rule.

Comment: The definition of "controlling person" and the language at §19.2116(b) regarding administrative penalties poses a problem to the extent that a licensed facility administrator could possibly be a "person in a position of actual control or authority with respect to a nursing facility" and also could be said to be a "managing employee of a licensed nursing facility." If so, then an administrator could be twice penalized for a single act of omission: the administrator could be subject to administrative penalties under §19.2112 and under the sanctions in the regulatory program for licensed facility administrators established by Senate Bill 84, currently found at 42 TAC §241.11 and §241.20. This effectively puts the administrator in double jeopardy.

Any and all administrative penalties against administrators should be assessed only through the regulatory scheme set in place under Senate Bill 84. We seek a specific exemption in §19.2112 for administrators or a statement in the adoption of proposed rules to the effect that any and all potential disciplinary actions, including the possibility of administrative penalties, against administrators will be conducted exclusively according to the requirements of Senate Bill 84 and rules implemented under that legislation.

Response: Both the definition of "controlling person" and §19.2112 were taken directly from statute. As such, the department cannot exempt administrators from their provisions.

In addition, the department made changes to several sections. In §19.101, Definitions, the department has deleted the proposed language of abuse, misappropriation of resident property, and neglect, and added the former definitions of abuse, misappropriation of funds, and neglect. In §19.214(a)(1), the department has changed the comma after nursing home regulations to a period and capitalized the word "in." In §19.602(d) the phone number is now 1-800-458-9858. In both §19.2104 and §19.2106 the reference in (a)(2) to §19.214(a)(2)-(6) now reads §19.2112(a)(2)-(6) of this title (relating to Administrative Penalties). In §19.2110, the department deleted "it" in the first sentence to clarify the sentence. In §19.2112(i) the department deleted "or" in the first sentence to correct a Texas Register error that left out the deletion in the proposal. In §19.2148 the department corrected the reference to 1 TAC Chapter 163 that was erroneously deleted by the Texas Register .

Subchapter A. Basis and Scope

40 TAC §19.1

The amendment is adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendment implements the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801297

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter B. Definitions

40 TAC §19.101

The amendment is adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendment implements the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

§19.101. Definitions.

The following words and terms, when used in this chapter, shall have the following meanings, unless the context clearly indicates otherwise.

Abuse

- Any act, failure to act, or incitement to act done willfully, knowingly, or recklessly through words or physical action which causes or could cause mental or physical injury or harm or death to a resident. This includes verbal, sexual, mental/psychological, or physical abuse, including corporal punishment, involuntary seclusion, or any other actions within this definition.

(A)

"Involuntary seclusion" - Separation of a resident from others or from his room against the resident's will or the will of the resident's legal representative. Temporary monitored separation from other residents will not be considered involuntary seclusion and may be permitted if used as a therapeutic intervention as determined by professional staff and consistent with the resident's plan of care.

(B)

"Mental/psychological abuse" - Mistreatment within the definition of "abuse" not resulting in physical harm, including, but not limited to, humiliation, harassment, threats of punishment, deprivation, or intimidation.

(C)

"Physical abuse" - Physical action within the definition of "abuse," including, but not limited to, hitting, slapping, pinching, and kicking. It also includes controlling behavior through corporal punishment.

(D)

"Sexual abuse" - Any touching or exposure of the anus, breast, or any part of the genitals of a resident without the voluntary, informed consent of the resident and with the intent to arouse or gratify the sexual desire of any person and includes but is not limited to sexual harassment, sexual coercion, or sexual assault.

(E)

"Verbal abuse" - The use of any oral, written, or gestured language that includes disparaging or derogatory terms to a resident or within the resident's hearing distance, regardless of the resident's age, ability to comprehend, or disability.

Controlling person

- A person with the ability, acting alone or in concert with others, to directly or indirectly, influence, direct, or cause the direction of the management, expenditure of money, or policies of a nursing facility or other person. A controlling person does not include a person, such as an employee, lender, secured creditor, or landlord, who does not exercise any influence or control, whether formal or actual, over the operation of a facility. A controlling person includes:

(A)

a management company, landlord, or other business entity that operates or contracts with others for the operation of a nursing facility;

(B)

any person who is a controlling person of a management company or other business entity that operates a nursing facility or that contracts with another person for the operation of a nursing facility; and

(C)

any other individual who, because of a personal, familial, or other relationship with the owner, manager, landlord, tenant, or provider of a nursing facility, is in a position of actual control or authority with respect to the nursing facility, without regard to whether the individual is formally named as an owner, manager, director, officer, provider, consultant, contractor, or employee of the facility.

Misappropriation of funds

- The taking, secretion, misapplication, deprivation, transfer, or attempted transfer to any person not entitled to receive any property, real or personal, or anything of value belonging to or under the legal control of a resident without the effective consent of the resident or other appropriate legal authority, or the taking of any action contrary to any duty imposed by federal or state law prescribing conduct relating to the custody or disposition of property of a resident.

Neglect

- A deprivation of life's necessities of food, water, or shelter, or a failure of an individual to provide services, treatment, or care to a resident which causes or could cause mental or physical injury, or harm or death to the resident.

Person

- An individual, firm, partnership, corporation, association, joint stock company, limited partnership, limited liability company, or any other legal entity, including a legal successor of those entities.

Threatened violation

- A situation which, unless immediate steps are taken to correct, may cause injury or harm to a resident's health and safety.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801298

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter C. Nursing Facility Licensure Application Process

40 TAC §§19.201, 19.204, 19.205, 19.209, 19.210, 19.212, 91.214, 91.216

The amendments and new sections are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities.

The amendments and new sections implement the Health and Safety Code, §§242.001-242.804.

§19.214. Criteria for Denying a License or Renewal of a License.

(a)

The Texas Department of Human Services (DHS) may deny an initial license or refuse to renew a license if an applicant, or any person required to submit background and qualification information:

(1)

does not have a satisfactory history of compliance with state and federal nursing home regulations. In determining whether there is a history of satisfactory compliance with federal or state regulations, DHS at a minimum may consider:

(A)

whether any violation resulted in significant harm or a serious and immediate threat to the health, safety, or welfare of any resident;

(B)

whether the person promptly investigated the circumstances surrounding any violation and took steps to correct and prevent a recurrence of a violation;

(C)

the history of surveys and complaint investigation findings and any resulting enforcement actions;

(D)

repeated failure to comply with regulation;

(E)

inability to attain compliance with cited deficiencies within an acceptable period of time as specified in the plan of correction or credible allegation of compliance, whichever is appropriate;

(F)

the number of violations relative to the number of facilities the applicant or any other person named in §19.201(e) of this title (relating to Criteria for Licensing) has been affiliated with during the last five years; and

(G)

any exculpatory information deemed relevant by DHS;

(2)

has committed any act described in §19.2112(a)(2)-(6) of this title (relating to Administrative Penalties);

(3)

violated Chapter 242 of the Texas Health and Safety Code in either a repeated or substantial manner;

(4)

aids, abets, or permits a substantial violation described in paragraph (3) of this subsection about which the person had or should have had knowledge;

(5)

fails to provide the required information and facts and/or references;

(6)

fails to pay the following fees, taxes, and assessments when due:

(A)

licensing fees as described in §19.216 of this title (relating to License Fees);

(B)

reimbursement of emergency assistance funds within one year from the date on which the funds were received by the trustee in accordance with the provisions of §19.2116(e) and (f) of this title (relating to Involuntary Appointment of a Trustee); or

(C)

franchise taxes;

(7)

discloses any of the following actions within the five-year period preceding the application:

(A)

operation of a facility that has been decertified and/or had its contract canceled under the Medicare or Medicaid program in any state;

(B)

federal or state nursing facility sanctions or penalties, including, but not limited to, monetary penalties, downgrading the status of a facility license, proposals to decertify, directed plans of correction or the denial of payment for new Medicaid admissions;

(C)

state or federal criminal convictions for any offense that provides a penalty of incarceration;

(D)

unsatisfied final judgments;

(E)

eviction involving any property or space used as a facility in any state; or

(F)

suspension of a license to operate a health care facility, long- term care facility, personal care facility, or a similar facility in any state.

(b)

DHS will not issue a license to an applicant to operate a new facility if the applicant discloses any of the following actions during the five-year period preceding the application:

(1)

revocation of a license to operate a health care facility, long- term care facility, personal care facility, or similar facility in any state;

(2)

debarment or exclusion from the Medicare or Medicaid programs by the federal government or a state; or

(3)

a court injunction prohibiting the applicant or manager from operating a facility.

(c)

Only final actions are considered for purposes of subsections (a)(7) and (b) of this section. An action is final when routine administrative and judicial remedies are exhausted. All actions, whether pending or final, must be disclosed.

(d)

If an applicant for a new license owns multiple facilities, the overall record of compliance in all of the facilities will be examined. Denial of an application for a new license will not preclude the renewal of licenses of other of the applicant's facilities with satisfactory records.

(e)

If DHS denies a license or refuses to issue a renewal of a license, the applicant or licensee may request an administrative hearing. Administrative hearings are held under the provisions of the Administrative Procedures Act (APA), Title 10 of the Texas Government Code, §§2001.051 et seq, and DHS's formal hearing rules in §§79.1601 - 79.1614 of this title (relating to Formal Hearings).

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801299

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter D. Facility Construction

40 TAC §19.326

The amendment is adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities.

The amendment implements the Health and Safety Code, §§242.001- 242.804.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801300

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter E. Resident Rights

40 TAC §§19.401, 19.403, 19.408, 19.415

The amendments and new section are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments and new section implement the Health and Safety Code, §§242.001-242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801301

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter F. Admission, Transfer, and Discharge Rights in Medicaid-Certified Facilities

40 TAC §19.502, §19.503

The amendments are adopted under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Human Resources Code, §§22.001- 22.030 and §§32.001-32.042.

§19.502. Transfer and Discharge in Medicaid-certified Facilities.

(a)-(d)

(No change.)

(e)

Timing of the notice.

(1)

(No change.)

(2)

The requirements described in paragraph (1) of this subsection and subsection (g) of this section do not have to be met if the resident, responsible party, or family or legal representative requests the transfer or discharge.

(3)

(No change.)

(4)

When an immediate involuntary transfer or discharge as specified in subsection (b)(3) or (4) of this section, is contemplated, unless the discharge is to a hospital, the facility must:

(A)

immediately call the staff of the Quality Assurance Review and Investigations Section of the Texas Department of Human Services' (DHS's) state office to report their intention to discharge; and

(B)

submit the required physician documentation regarding the discharge.

(f)-(g)

(No change.)

(h)

Notice of relocation to another room. Except in an emergency, the facility must notify the resident and either the responsible party or the family or legal representative at least five days before relocation of the resident to another room within the facility. The facility must prepare a written notice which contains:

(1)-(3)

(No change.)

(i)

Fair hearings.

(1)

Individuals who receive a discharge notice from a facility have 10 days to appeal. If the recipient appeals, he may remain in the facility, except in the circumstances described in subsections (b)(5) and (e)(3) of this section, until the hearing officer makes a final determination. Vendor payments and eligibility will continue until the hearing officer makes a final determination. If the recipient has left the facility, Medicaid eligibility will remain in effect until the hearing officer makes a final determination.

(2)

When the hearing officer determines that the discharge was inappropriate, the facility, upon written notification by the hearing officer, must readmit the resident immediately, or to the next available bed. If the discharge has not yet taken place, and the hearing officer finds that the discharge will be inappropriate, the facility, upon written notification by the hearing officer, must allow the resident to remain in the facility. The hearing officer will also report the findings to Long Term Care-Regulatory for investigation of possible noncompliance.

(3)

When the hearing officer determines that the discharge is appropriate, the resident is notified in writing of this decision. Any payments made on behalf of the recipient past the date of discharge or decision, whichever is later, must be recouped.

(j)

Discharge of married residents. If two residents in a facility are married and the facility proposes to discharge one spouse to another facility, the facility must give the other spouse notice of his right to be discharged to the same facility. If the spouse notifies a facility, in writing, that he wishes to be discharged to another facility, the facility must discharge both spouses on the same day, pending availability of accommodations.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801302

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter G. Resident Behavior and Facility Practice

40 TAC §19.601, §19.602

The amendments are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

§19.602. Incidents of Abuse and Neglect Reportable to the Texas Department of Human Services (DHS) by Facilities.

(a)

Any facility staff member who has cause to believe that the physical or mental health or welfare of a resident has been or may be adversely affected by abuse or neglect caused by another person must report the abuse or neglect. Facility staff must also report conduct or conditions resulting in:

(1)

exploitation of residents;

(2)

serious accidental injury to residents; or

(3)

hospitalization of residents.

(b)

Each employee of a facility must sign a statement which states:

(1)

the employee may be criminally liable for failure to report abuses; and

(2)

under the Health and Safety Code, Title 4, §242.133, the employee has a cause of action against a facility, its owner(s) or employee(s) if he is suspended, terminated, disciplined, or discriminated or retaliated against as a result of:

(A)

reporting any action described in subsection (a) of this section to DHS or a law enforcement agency;

(B)

reporting the abuse or neglect or other complaint to the person's supervisors; or

(C)

for initiating or cooperating in any investigation or proceeding of a governmental entity relating to care, services, or conditions at the nursing facility.

(c)

The statements described in subsection (b) of this section must be available for inspection by DHS.

(d)

Reports described in subsection (a) of this section are to be made to the DHS state office, Austin, Texas, at 1-800-458-9858. The person reporting must make an oral report immediately on learning of the alleged abuse or neglect.

(e)

The facility must conduct an investigation of the reported acts in subsection (a) of this section. A written report of the investigation must be sent no later than the fifth calendar day after the oral report.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801303

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter I. Resident Assessment

40 TAC §19.801

The amendment is adopted under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendment implements the Human Resources Code, §§22.001- 22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801304

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter K. Nursing Services

40 TAC §19.1001, §19.1010

The amendments are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801305

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter L. Dietary Services

40 TAC §19.1101, §19.1104

The amendments are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

§19.1104. Dietary Consultant Requirements.

(a)

The facility must ensure a qualified dietitian is available as frequently and for such time as is necessary to assure each resident a diet that meets the daily nutritional and special dietary needs of each resident, based upon the acuity and clinical needs of the resident. The facility must ensure that dietary consultant hours are provided, at a minimum, as follows:

(1)-(2)

(No change.)

(b)-(d)

(No change.)

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801306

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter T. Administration

40 TAC §§19.1912, 19.1918, 19.1920, 19.1921

The amendments are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801307

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter U. Inspections, Surveys, and Visits

40 TAC §§19.2002, 19.2004, 19.2008

The amendments are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities.

The amendments implement the Health and Safety Code, §§242.001- 242.804.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801308

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter V. Enforcement

Enforcement Generally

40 TAC §19.2102

The amendment is adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities; under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendment implements the Health and Safety Code, §§242.001- 242.804, and the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801309

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Licensing Remedies

40 TAC §§19.2104, 19.2106, 19.2110-19.2112, 19.2114, 19.2115

The amendments and new sections are adopted under the Health and Safety Code, Chapter 242, which provides the department with the authority to license nursing facilities.

The amendments and new sections implement the Health and Safety Code, §§242.001-242.804.

§19.2104. Suspension of a License.

(a)

The Texas Department of Human Services (DHS) may suspend a facility's license when the license holder, or any other person described in §19.201(e) of this title (relating to Criteria for Licensing), has:

(1)

violated the requirements in either a repeated or substantial manner; or

(2)

committed any act described in §19.2112(a)(2)-(6) of this title (relating to Administrative Penalties).

(b)-(e)

(No change.)

§19.2106. Revocation of a License.

(a)

The Texas Department of Human Services (DHS) may revoke a facility's license when the license holder, or any other person described in §19.201(e) of this title (relating to Criteria for Licensing), has:

(1)

violated the requirements of the Health and Safety Code, Chapter 242, or the rules adopted under that chapter, in either a repeated or substantial manner; or

(2)

committed any act described in §19.2112(a)(2)-(6) of this title (relating to Administrative Penalties).

(b)

Revocation of a license may occur simultaneously with any other enforcement provision available to DHS.

(c)

The facility will be notified by certified mail of DHS's intent to revoke the license, including the facts or conduct alleged to warrant the revocation. The facility has an opportunity to show compliance with all requirements of law for the retention of the license as provided in §19.215 of this title (relating to Informal Reconsideration). If the facility requests an informal reconsideration, DHS will give the license holder a written affirmation or reversal of the proposed action.

(d)

The facility will be notified by certified mail of DHS's revocation of the facility's license. The facility has 15 days from receipt of the certified mail notice to request a hearing in accordance with §§79.1601-79.1614 of this title (relating to Formal Hearings). The revocation will take effect when the deadline for appeal of the revocation passes, unless the facility appeals the revocation. If the facility appeals the revocation, the status of the license holder is preserved until final disposition of the contested matter. Upon revocation, the license must be returned to DHS.

§19.2110. Referral to the Attorney General.

In this section, "threatened violation" means a situation which, unless immediate steps are taken to correct, may cause injury or harm to a resident's health and safety. The Texas Department of Human Services (DHS) may refer a facility to the attorney general who may petition a district court for:

(1)

a temporary restraining order to restrain a person from a violation or threatened violation of the requirements or any other law affecting residents if DHS reasonably believes that the violation or threatened violation creates an immediate threat to the health and safety of a resident;

(2)

an injunction to restrain a person from a violation or threatened violation of the requirements or any other law affecting residents if DHS reasonably believes that the violation or threatened violation creates a threat to the health and safety of a resident; or

(3)

the assessment of civil penalties under the Texas Health and Safety Code, §242.065, for a violation that threatens the health and safety of a resident. DHS recognizes the limited immunity from civil liability granted to volunteers serving as officers, directors, or trustees of charitable organizations, under the Charitable Immunity and Liability Act of 1987 (Texas Civil Practice and Remedies Code, Chapter 84).

§19.2112. Administrative Penalties.

(a)

The Texas Department of Human Services (DHS) may assess an administrative penalty against a person who:

(1)

violates Chapter 242, Health and Safety Code or a rule, standard or order adopted or license issued under Chapter 242;

(2)

makes a false statement, that the person knows or should know is false, of a material fact:

(A)

on an application for issuance or renewal of a license or in an attachment to the application; or

(B)

with respect to a matter under investigation by DHS;

(3)

refuses to allow a representative of DHS to inspect:

(A)

a book, record, or file required to be maintained by a facility; or

(B)

any portion of the premises of a facility;

(4)

willfully interferes with the work of a representative of DHS or the enforcement of this chapter;

(5)

willfully interferes with a representative of DHS preserving evidence of a violation of a rule, standard, or order adopted or license issued under Chapter 242, Health and Safety Code.

(6)

fails to pay a penalty assessed by DHS under chapter 242, Health and Safety Code by the 10th day after the date the assessment of the penalty becomes final.

(b)

The persons against whom DHS may impose an administrative penalty include:

(1)

an applicant for a license;

(2)

a license holder;

(3)

a partner, officer, director, or managing employee of an applicant or a license holder; and

(4)

a person who controls a nursing facility.

(c)

DHS recognizes the limited immunity from civil liability granted to volunteers serving as officers, directors or trustees of charitable organizations, under the Charitable Immunity and Liability Act of 1987 (Texas Civil Practice and Remedies Code, Chapter 84).

(d)

In determining whether a violation warrants an administrative penalty, DHS considers the facility's history of compliance and whether:

(1)

a pattern or trend of violations exists; or

(2)

the violation is recurrent in nature and type; or

(3)

the violation presents danger to the health and safety of at least one resident; or

(4)

the violation is of a magnitude or nature that constitutes a health and safety hazard having a direct or imminent adverse effect on resident health, safety, or security, or which presents even more serious danger or harm; or

(5)

the violation is of a type established elsewhere in DHS's rules concerning licensing standards for long term care facilities.

(e)

In determining the amount of the penalty, DHS considers at a minimum:

(1)

the gradations of penalties;

(2)

the seriousness of the violation, including the nature, circumstances, extent, and gravity of the violation and the hazard or potential hazard to the health and safety of the residents;

(3)

the history of previous violations;

(4)

deterrence of future violations; and

(5)

efforts to correct the violation.

(f)

Administrative penalties may be levied for each violation found in a single survey. Each day of a continuing violation constitutes a separate violation. The following table contains the gradations of penalties in accordance with the relative seriousness of the violation. The penalties for a violation of the requirement to post notice of the suspension of admissions, additional reporting requirements found at §19.601(a) of this title (relating to Resident Behavior and Facility Practice), or residents' rights cannot exceed $1,000 a day for each violation, unless the violation of a resident's right also violates a rule in Subchapter H, Quality of Life, or Subchapter J, Quality of Care.

Figure: 40 TAC 19.2112(f)

(g)

No facility will be penalized because of a physician's or consultant's nonperformance beyond the facility's control or if documentation clearly indicates the violation is beyond the facility's control.

(h)

DHS may issue a preliminary report regarding an administrative penalty. Within 10 days of the issuance of the preliminary report, DHS will give the facility written notice of the recommendation for an administrative penalty. The notice will include:

(1)

a brief summary of the violations;

(2)

a statement of the amount of penalty recommended;

(3)

a statement of whether the violation is subject to correction under §19.2114 of this title (relating to Right to Correct) and if the violation is subject to correction, a statement of:

(A)

the date on which the facility must file a plan of correction (POC) to be approved by DHS; and

(B)

the date on which the POC must be completed to avoid assessment of the penalty; and

(4)

a statement that the facility has a right to a hearing on the violation, the amount of the penalty, or both.

(i)

Within 20 days after the date on which written notice of recommended assessment of a penalty is sent to a facility, the facility must give DHS written consent to the penalty, make a written request for a hearing, or if the violation is subject to correction, submit a plan of correction in accordance with §19.2114 of this title. If the facility does not make a response within the 20-day period, DHS will assess the penalty.

(j)

The procedures for notification of recommended assessment, opportunity for hearing, actual assessment, payment of penalty, judicial review, and remittance will be in accordance with Health and Safety Code, §§242.067 - 242.069. Hearings will be held in accordance with DHS's formal hearing procedures in Chapter 79 of this title (relating to Legal Services). Interest on penalties is governed by Health and Safety Code §242.069(g).

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801310

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Remedies in Medicaid-Certified Facilities

40 TAC §§19.2146-19.2148

The amendment and new sections are adopted under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendment and new sections implement the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

§19.2148. Arbitration.

A facility may elect arbitration as provided in 1 TAC Chapter 163 (concerning Arbitration Procedures for Certain Enforcement Actions of the Department of Human Resources).

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801312

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


40 TAC §19.2147

The repeal is adopted under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The repeal implements the Human Resources Code, §§22.001-22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801311

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765


Subchapter X. Requirements for Medicaid-Certified Facilities

40 TAC §19.2308, §19.2320

The amendments are adopted under the Human Resources Code, Title 2, Chapters 22 and 32, which authorizes the department to administer public and medical assistance programs; and under Texas Government Code §531.021, which provides the Health and Human Services Commission with the authority to administer federal medical assistance funds.

The amendments implement the Human Resources Code, §§22.001- 22.030 and §§32.001-32.042.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on January 28, 1998.

TRD-9801313

Glenn Scott

General Counsel, Legal Services

Texas Department of Human Services

Effective date: March 1, 1998

Proposal publication date: November 7, 1997

For further information, please call: (512) 438-3765