TITLE 1.ADMINISTRATION

Part 10. DEPARTMENT OF INFORMATION RESOURCES

Chapter 201. PLANNING AND MANAGEMENT OF INFORMATION RESOURCES TECHNOLOGIES

1 TAC §201.17

The Department of Information Resources (department) proposes the amendment of 1 T.A.C. §201.17, concerning advisory committees. The purpose of the amendment is to add the Electronic Government Program Management Office (PMO) Advisory Committee, the e-Procurement Advisory Committee and Uniform Electronic Transactions Act (UETA) Task Force to the department's advisory committees, as required by Texas Government Code, chapter 2110. To do this, the department proposes amending the text of the existing rule, which establishes the State Strategic Plan for Information Resources Management Advisory Committee, to become subsection (a), adding the PMO Advisory Committee as subsection (b), adding the e-Procurement Advisory Committee as subsection (c) and adding the UETA Task Force as subsection (d) of 1 T.A.C. §201.17.

Texas Government Code § 2055.151, which became effective June 15, 2001, requires the department board to create the PMO Advisory Committee pursuant to the statutory authority granted in Texas Government Code, §2054.033. This advisory committee is directed by Texas Government Code §2055.151(a) to provide ongoing direction for the operation of the department's program management office. To comply with these statutes, the department proposes 1 T.A.C. §201.17(b)(1), which sets forth the number of members on the advisory committee; §201.17(b)(2), which sets forth the duration of the advisory committee; §201.17(b)(3), which sets forth the responsibilities of the advisory committee; §201.17(b)(4), which provides that the advisory committee shall meet at least annually, at the call of the program management office division director; and §201.17(b)(5), which provides that the program management office division director shall establish the agendas for the meetings of the advisory committee. Proposed §201.17(b)(6) and 201.17(b)(7) provide that the department may provide facilitators for the meetings of the advisory committee and may provide staff for the meetings. Proposed §201.17(b)(8) provides that the department may reimburse non-government employee members of the advisory committee for their expenses associated with attending advisory committee meetings. Proposed §201.17(b)(9) sets forth how the advisory committee will report to the department.

The department and the Texas Building and Procurement Commission have certain responsibilities regarding the establishment of an e-Procurement system for use by state agencies. The department has created the e-Procurement Advisory Committee to advise it concerning successful implementation of an e-Procurement system. Proposed §201.17(c)(1) sets forth the number of members of the advisory committee. Proposed §201.17(c)(2) specifies the term of the advisory committee. The responsibilities of the advisory committee are set forth in proposed §201.17(c)(3). Proposed §201.17(c)(4) requires that the advisory committee meet at least annually at the call of the program management office e-Procurement project manager. Proposed §201.17(c)(5) provides that the department's e-Procurement project manager shall establish the agendas for the meetings of the advisory committee. Proposed §201.17(c)(6) and 201.17(c)(7) authorize the department to provide facilitators and to have staff attend the advisory committee meetings at the discretion of the department. Proposed §201.17(c)(8) provides that the department may reimburse expenses incurred by non-government employee members of the advisory committee if those expenses are related to the work of the advisory committee. Proposed §201.17(c)(9) establishes the reporting mechanism for the advisory committee to the department.

UETA became effective January 1, 2002. The law is codified in Business & Commerce Code, chapter 43. Business & Commerce Code §43.017 authorizes the department and the Texas State Library & Archives Commission (commission) to specify, by rule, for agencies that use electronic records and electronic signatures pursuant to Business & Commerce Code §43.017(a): (1) the manner and format in which the electronic records must be created, generated sent, communicated, received, and stored and the systems established for those purposes; (2) if the electronic records must be signed by electronic means, the type of electronic signature required, the manner and format in which the electronic signature must be affixed to the electronic record, and the identity of, or criteria that must be met by any third party used by a person filing a document to facilitate the process; (3) control processes and procedures as appropriate to ensure adequate preservation, disposition, integrity, security, confidentiality, and auditability of electronic records; and (4) any other required attributes for electronic records which are specified for corresponding non-electronic records or reasonably necessary under the circumstances. The UETA Task Force has been created to assist both the department and the commission with the creation of such rules.

Proposed 1 T.A.C. §201.17(d)(1) sets forth the size of the task force. Proposed §201.17(d)(2) sets forth the term of the task force. Proposed subsection (d)(3) sets forth the responsibilities of the UETA Task Force, and proposed subsection (d)(4) provides that the task force shall meet monthly unless it is determined otherwise by the task force chairman. Proposed §201.17(d)(5) provides that the department and the task force chairman shall determine the agendas for meetings. Proposed subsection (d)(6) and (7) authorize the department to provide facilitators for the meetings and to have department staff attend the meetings of the task force. Expense reimbursement is not allowed for task force members as set forth in proposed §201.17(d)(8). Proposed subsection (d)(9) requires the task force to summarize its work for the department by the end of the term of the task force.

Because the department is not currently authorized to reimburse travel expenses incurred by members of the new advisory committees, Mr. Larry Zeplin, the department's chief operating officer, has determined that for each year of the first five years the amended rule will be in effect, the fiscal implication for state government as a result of enforcing or administering the proposed amendments to §201.17 is that state agencies that have members on the advisory committees must absorb any travel expenses their employees incur in serving on the advisory committees. Mr. Zeplin anticipates those costs will be minimal, because the current state agency members of the advisory committees work in Austin where most, if not all, of the advisory committees meetings will occur. The state agencies with members on the advisory committees could incur travel costs if the advisory committees meet outside of Austin. Mr. Zeplin is unable to specify those costs, because they will vary based on where the meetings are held. State agencies with members on the advisory committees will incur the indirect cost associated with losing productivity of the employees with respect to the work of their state agencies while the employees are working on advisory committee issues. These costs will vary based on the compensation paid to the advisory committee member by his or her employing state agency, and the amount of time spent on advisory committee work. Mr. Zeplin believes these costs will be offset by the value to the employing state agency of the work done by the advisory committees on issues affecting all state agencies.

There will be no foreseeable fiscal implications for most local governments as a result of enforcing or administering the proposed rule. There are several local government members of the proposed advisory committees from outside Austin. These advisory committee members will incur travel costs in attending advisory committee meetings. It is likely the travel costs will be reimbursed to the advisory committee members by the local governments for which they work. Mr. Zeplin is unable to specifically identify those costs, because they will vary based on the location from which each local government advisory committee member travels. Local governments that employ advisory committee members will incur the indirect cost associated with losing productivity of the employees for local government work issues while the local government employees are working on advisory committee issues. These costs will vary based on the compensation paid to the advisory committee member by his or her employing local government, and the amount of time spent on advisory committee work. Mr. Zeplin believes these costs will be offset by the value to the employing local government of the work done by the advisory committees on issues potentially affecting local government.

Mr. Zeplin has determined that for each year of the first five years the amended rule will be in effect, the benefit to the public will be the establishment of advisory committees to assist the department with certain of its responsibilities under state law.

Mr. Zeplin believes there will be no effect on small businesses, and there is no additional anticipated economic cost to persons who are required to comply with the amended rule.

Comments on the proposed amendment to §201.17 may be submitted to Renee Mauzy, General Counsel, Department of Information Resources, via mail to P.O. Box 13564, Austin, Texas 78711, or electronically to renee.mauzy@dir.state.tx.us no later than 5:00 p.m., within 30 days after publication.

The amendment is proposed under Texas Government Code §2054.052(a), which authorizes the department to adopt rules as necessary to carry out its responsibility under the Information Resources Management Act, Texas Government Code §2054.033, which authorizes the department to appoint advisory committees to provide assistance, Texas Government Code §2110.005, which requires that a state agency that establishes an advisory committee shall state the purpose and tasks of the advisory committee, and how it will report to the state agency, by rule, Business & Commerce Code §43.017, which authorizes the department to specify, by rule, certain requirements relating to the acceptance of electronic records and electronic signatures by state agencies, and Texas Government Code §2055.151(a) which requires the department to appoint an advisory committee to provide ongoing direction for the operation of the Program Management Office.

Texas Government Code §2054.091 and 2055.151(a) and Business & Commerce Code §43.017 are affected by the proposed amendment.

§201.17. Advisory Committees.

(a) State Strategic Plan for Information Resources Management Advisory Committee.

(1) This advisory committee shall consist of at least nine and not more than 24 members appointed by the department Executive Director with the approval of the board. Members should have demonstrated the ability to think strategically and to work in a consensus building, committee setting. The membership will include at least:

(A) two information resources managers from Texas state agencies other than a university system or institution of higher education as defined in Education Code, §61.003;

(B) one representative from a state university system or institution of higher education as defined in Education Code, §61.003;

(C) one resident of the state that is not currently employed by the state and is not employed in the computing and/or telecommunications field;

(D) one representative from a local government organization in the state that is knowledgeable about computing and/or telecommunications;

(E) two representatives from the computing and/or telecommunications industry but whose company does not sell computing or telecommunications services or products to the state;

(F) one representative from an organization that sells computing and/or telecommunications services or products to the state;

(G) one representative from a federal agency that is knowledgeable about computing and/or telecommunications.

(2) This advisory committee shall be appointed after November 30 of every odd-numbered year for a term to expire on November 30 of the following odd-numbered year.

(3) This advisory committee shall:

(A) review and advise on the development of the State Strategic Plan for Information Resources Management as it is prepared for publication pursuant to the Information Resources Management Act, Texas Government Code Annotated, Chapter 2054;

(B) meet at least once during its term;

(C) develop a strategic vision of what the future of computing and telecommunications technology is for state government as a whole.

(4) The department may elect to provide professional facilitation for any meetings the Advisory Committee may hold.

(5) The department may elect to have department staff present at Advisory Committee meetings.

(6) The department will set the agenda of all Advisory Committee meetings.

(7) The department may reimburse committee members for travel expenses related to attending committee meetings.

(b) Electronic Government Program Management Office Advisory Committee.

(1) This advisory committee shall consist of at least eleven and not more than fifteen members appointed by the board and must include the member categories specified in Texas Government Code, §2055.051(b).

(2) This advisory committee was appointed October 4, 2001 for a term to expire on August 31, 2005.

(3) This advisory committee shall:

(A) provide ongoing direction for the operation of the program management office;

(B) assist the program management office to establish procedures, project priorities and reporting requirements;

(C) assist the program management office to provide guidance, direction and perspective about the operation of the program management office;

(D) assist the Program Management Office to provide recommendations for implementing electronic government projects in Texas.

(4) This advisory committee shall meet at least annually at the call of the program management office division director.

(5) The program management office division director shall set the agenda for meetings of the Electronic Government Program Management Office Advisory Committee.

(6) The department may provide professional facilitation for any meetings of the Electronic Government Program Management Office Advisory Committee.

(7) The department may have staff present at Electronic Government Program Management Office Advisory Committee meetings.

(8) The department may reimburse expenses incurred by advisory committee members who are not employed by state agencies or local government.

(9) The Electronic Government Program Management Office Advisory Committee shall report to the program management office division director by June 1st each year. Unless otherwise directed by the program management office division director, the report shall summarize the work done by the advisory committee during the preceding twelve month period and shall make recommendations as to the work proposed to be done for the program management office during the next twelve month period.

(c) e-Procurement Advisory Committee.

(1) This advisory committee consists of no more than twenty-four members.

(2) This advisory committee was appointed April 30, 2002 for a term to expire August 31, 2004.

(3) This advisory committee shall:

(A) advise the department on implementation of e-Procurement;

(B) provide recommendations and guidance on the e-Procurement project;

(C) participate in issue resolution;

(D) champion the e-Procurement project, excluding any effort to influence legislation;

(E) review documents requiring advisory committee approval within three business days of receipt of the documents;

(F) identify statutory, rule and procedural changes required to successfully implement the e-Procurement project;

(G) ensure stakeholder groups are identified and included in the requirements validation and specification reviews associated with the e-Procurement project;

(H) participate in the evaluation of proposals for an e-Procurement solution; and

(I) assist with contract negotiation with selected e-Procurement vendors if requested to do so by the program management office e-Procurement project manager.

(4) This advisory committee shall meet at least annually at the call of the program management office e-Procurement project manager.

(5) The program management office e-Procurement project manager shall set the agenda for meetings of the advisory committee.

(6) The department may provide professional facilitation for any meetings of the e-Procurement Advisory Committee.

(7) The department may have staff present at e-Procurement Advisory Committee meetings.

(8) The department may reimburse expenses incurred by advisory committee members who are not employed by state agencies or local government.

(9) This advisory committee shall report to the department by June 1st each year. Unless otherwise directed by the program management office e-Procurement project manager, the report shall summarize the work done by the Advisory Committee during the preceding twelve month period and shall make recommendations as to the work proposed to be done for the program management office during the next twelve month period.

(d) Uniform Electronic Transactions Act Task Force.

(1) This advisory committee consists of no more than twenty-four members.

(2) This advisory committee was appointed April 2, 2002 for a term to expire December 31, 2002.

(3) This advisory committee shall advise the department concerning rules the department may consider adopting pursuant to Business & Commerce Code §43.017 that relate to:

(A) the manner and format in which the electronic records must be created, generated sent, communicated, received, and stored and the systems established for those purposes;

(B) if the electronic records must be signed by electronic means, the type of electronic signature required, the manner and format in which the electronic signature must be affixed to the electronic record, and the identity of, or criteria that must be met by any third party used by a person filing a document to facilitate the process;

(C) control processes and procedures as appropriate to ensure adequate preservation, disposition, integrity, security, confidentiality, and auditability of electronic records; and

(D) any other required attributes for electronic records which are specified for corresponding non-electronic records or reasonably necessary under the circumstances.

(4) This advisory committee shall meet monthly during its term unless otherwise determined by its chairman.

(5) The department and the advisory committee chairman shall determine the agenda for each meeting of the advisory committee.

(6) The department may provide professional facilitation for any meetings of the Uniform Electronic Transactions Act Task Force.

(7) The department may have staff present at meetings of the Uniform Electronic Transactions Act Task Force.

(8) The department may not reimburse the expenses of task force members in attending meetings.

(9) The Uniform Electronic Transactions Act Task Force shall report to the department by December 31, 2002, summarizing the work of the advisory committee during its term.

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on May 29, 2002.

TRD-200203329

Renee Mauzy

General Counsel

Department of Information Resources

Earliest possible date of adoption: July 14, 2002

For further information, please call: (512) 475-2153


Chapter 207. TELECOMMUNICATIONS SERVICES DIVISION

1 TAC §§207.1 - 207.5, 207.8

The Department of Information Resources (department) proposes amendments to 1 T.A.C. §§207.1 - 207.5, and 207.8, concerning the telecommunications services division of the department, to update the rules for the changes in administration of telecommunications for the state pursuant to provisions of SB 311 of the 77th Legislature, to provide definitions for the administration of telecommunications services functions of the department, and to amend the billing and payment procedures for customers of the telecommunications services.

The amendments are proposed pursuant to §1.16(4), SB 311, Acts of the 77th Legislature, which authorizes the department to change the telecommunications rules as promulgated by the General Services Commission as necessary to implement the department's responsibilities under the amended Telecommunications Services Act, Chapter 2170, Government Code, which requires the department to obtain and manage for the benefit of state government the consolidated telecommunications system and the capitol complex telephone system §2054.202(b), Government Code, which requires the department to provide support for the telecommunications planning and oversight council, and §2170.057, Government Code, which requires the department to establish a billing system for the payment of services provided and §2054.052(a), Government Code, which authorizes the department to adopt rules necessary to implement its responsibilities under the Information Resources Management Act.

Mr. Eddie Esquivel, Director of the Telecommunications Services Division for the department, has determined that for each year of the first five years the amended rules will be in effect, there will be no fiscal implications for state government as a result of enforcing or administering the proposed amendments to §§207.1 - 207.5, and 207.8. There will be no foreseeable fiscal implications for local government as a result of enforcing or administering the proposed rules. Mr. Esquivel has determined that for each year of the first five years the amended rules will be in effect, the public will benefit by knowing the appropriate department which is providing these services to state government.

Mr. Esquivel believes there will be no different effect on small businesses than there is on large businesses and that there is no additional anticipated economic cost to persons required to comply with portions of the amended rules.

Comments on the proposed amendments to §§207.1 - 207.5, and 207.8 may be submitted to Cynthia J. Hill, Attorney, Department of Information Resources, via mail to P. O. Box 13564, Austin, Texas 78711, or electronically to cynthia.hill@dir.state.tx.us no later than 5:00 p.m. CST, within 30 days after publication.

The amendments are proposed under §1.16(4), SB311, Acts of the 77th Legislature, which authorizes the department to change the telecommunications rules of the General Services Commission, formerly 1 TAC Chapter 121, transferred as 1 TAC Chapter 207 to the department effective September 1, 2001, §2054.202(b), Government Code, which requires the department to provide support for the telecommunications planning and oversight council, and §2170.057, Government Code, which requires the department to establish a billing system for the payment of services provided and §2054.052(a), Government Code, which authorizes the department to adopt rules necessary to implement its responsibilities under the Information Resources Management Act.

Texas Government Code § 2054.202(b), § 2170.005, and § 2170.057 are affected by the proposed amendments.

§207.1.General.

The Telecommunications Services Division (TSD) of the department [ commission ] is responsible for:

(1) the management of a system of telecommunications services (TEX-AN) to meet all state agencies intercity telecommunications requirements to the extent possible and to the extent that funds appropriated are available for that purpose;

(2) the provision of centralized telephone service for state agencies, each house of the legislature, and legislative agencies in the capitol complex (CCTS);

(3) the acquisition of any or all of the facilities, telecommunication services and/or equipment necessary to provide TEX-AN and CCTS services;

(4) promulgation and dissemination of appropriate guidelines, and operating procedures, and publication of TEX-AN and CCTS telephone directories to insure efficient operation of TEX-AN and CCTS; [ and ]

(5) development of a system of billings and charges for services provided in operating and administering TEX-AN and CCTS ; and [ . ]

(6) the provision of administrative support and staffing to the telecommunications planning and oversight council.

§207.2.Definitions.

The following words and terms, when used in this chapter, shall have the following meanings, unless the context clearly indicates otherwise.

(1) Administrative cost--indirect personnel cost and other non-divisional support personnel costs.

(2) [ (1) ] Bill rate intervention--The cost of legal representation provided by the Office of the Attorney General on behalf of TSD before regulatory bodies with jurisdiction over telecommunications.

(3) [ (2) ] CCTS - Capitol Complex Telephone System. The centralized telephone service for state agencies, each house of the legislature, and legislative agencies in the capitol complex.

(4) [ (3) ] CCTS users--State agencies, and other authorized governmental entities, including units of local government that contract to utilize CCTS services.

(5) [ (4) ] Local government--Counties, cities, districts, and other political subdivisions.

(6) [ (5) ] New telephone equipment--TSD inventory of telephone equipment never used.

(7) Operational cost--all division operational costs, including without limitation, staff salaries and contracted services to support the division.

(8) [ (6) ] Reconditioned telephone equipment--Telephone equipment that is not new, has been repaired, and is warranted as if it is new.

(9) [ (7) ] Telecommunications equipment--Devices or apparatus used for various modes of telecommunications services.

(10) [ (8) ] Telecommunications service provider--Business entities or other organizations competitively selected by TSD to provide telecommunications equipment or services.

(11) [ (9) ] Telecommunications service--Any telecommunications service provided by a telecommunications service provider.

(12) [ (10) ] Telecommunications revolving account--An account in the Texas State Treasury into which funds received from TEX-AN users and CCTS users are transferred.

(13) [ (11) ] TEX-AN--Texas Agency Network. The statewide system of telecommunications services serving the authorized TEX-AN users.

(14) [ (12) ] TEX-AN users--State agencies and authorized governmental entities, including units of local government that contract to participate in TEX-AN.

(15) [ (13) ] TSD-- The Telecommunications Services Division of the department [ commission ].

(16) [ (14) ] Usage sensitive services--Telecommunications services, which are billed on the basis of quantity used such as long distance per minute charges, bandwidth charges for internet services, etc.

§207.3.TEX-AN Usage; Requests for TEX-AN Services.

(a) Authorized Users. The following categories of entities are authorized TEX-AN users:

(1) State agencies must use TEX-AN to the fullest extent possible;

(2) Each house of the legislature and legislative agencies may contract with the department [ commission ] for TEX-AN services;

(3) Institutions of higher education authorized to use TEX-AN may allow students, who reside in the institution of higher education housing for which the institution provides telephone service, use of the institution's TEX-AN services; [ and ]

(4) Local governments that choose to use TEX-AN services must contract with the department [ commission ] pursuant to the Interlocal Cooperation Act, Chapter 791, Texas Government Code Annotated ; and [ . ]

(5) private institutions of higher education accredited by recognized accrediting agencies, as defined by §61.003, Education Code, that:

(A) engage in distance learning, as defined by §57.021, Utilities Code;

(B) receive federal funds for distance learning initiatives; and

(C) complete an application form provided by TSD, which is found to be true and correct.

(b) Requests for TEX-AN Services. All requests for TEX-AN services must be addressed to the TSD [ Telecommunications Services Division (TSD) ] and documented as prescribed in TSD's procedures.

§207.4.TSD's Support of the [ Participation on ] Telecommunications Planning and Oversight Council [ Group ].

(a) On behalf of the department [ General Services Commission ], the TSD provides staffing and administrative support to [ participates in ] the telecommunications planning and oversight council (TPOC) [ Telecommunications Planning Group ], whose duties and responsibilities are set out in Chapters 2054 and 2170, Government Code. Effective September 1, 2001 [ 1999 ], the TPOC [ Telecommunications Planning Group ] is the entity responsible for reviewing and approving all requests for waivers from the use of the TEX-AN.

(b) The TSD shall implement the TPOC [ follow all Telecommunications Planning Group ] policies and procedures [ in fulfilling its role as a member ].

§207.5.TEX-AN Billing.

(a) Each TEX-AN user shall be billed for its respective use of TEX-AN services on a monthly basis. TEX-AN users will be billed for the following:

(1) variable recurring costs for usage sensitive services;

(2) fixed recurring costs for non-usage sensitive services;

(3) TEX-AN user's proportionate use of common telecommunications services, operational costs, and/or equipment for said services provided to all or some TEX-AN users;

(4) TEX-AN user's nonrecurring charges for any telecommunications services and/or equipment provided by the TSD;

(5) TSD's administrative overhead charge in an amount not to exceed 15% of the total of the costs listed in paragraphs (1) - (4) of this subsection;

(6) employee[ , and ]

[ (7) ] fringe benefits , and

(7) bill rate intervention.

(b) Each TEX-AN user shall notify TSD in writing within twenty-one (21) days of receipt of a billing of any errors in the bill, including all requests for additional time to research billing issues. All TEX-AN user requests for additional time beyond the twenty-one (21) day period are subject to written approval by the Directors of TSD and the Fiscal Division, or their designees. The notice must provide details as to the identity of the error and all information the user may have to assist in resolution of the error(s). All allegations of errors in bills must be based on a good-faith belief that the charges in question are not the responsibility of the user. Each TEX-AN user shall make payment in the amount of the bill not found to be in error within thirty (30) days of receipt. Upon resolution of the alleged error(s), if the TEX-AN user owes TSD, the payment shall be paid within ten (10) days of the date of resolution. Upon resolution of the alleged error, if the billing was found to be in error, the TSD shall make a notation in the user's billing record and no further collection attempts shall be undertaken against the user. [ make payment in full in accordance with prompt payment law and policies. ]

(c) Any institution of higher education extending TEX-AN service to students is responsible for payment directly to the department [ commission ] of the total charges billed within thirty (30) days of receipt , regardless of whether it is able to collect the student's contribution of the payment.

[(d) Inquiries, corrections, changes or modifications by TEX-AN users to its bill must be made in writing to the TSD within 60 days of TSD issuance of the bill , including all requests for additional time to research billing issues. All requests for additional time beyond the 60 day period are subject to written approval of the executive director or his designee. Any adjustments to amounts due will be made in a subsequent billing period after resolution of the questioned charges.]

(d) [ (e) ] In order to maintain sufficient amounts in the telecommunications revolving account to make timely payments to the telecommunications service providers, the department [ commission ] may require any TEX-AN users to make advance payments based on 80 % of the average of each TEX-AN user's prior three-month billing exclusive of charges described in subsection (a) (4) of this section. Advance payments which are not equal to the actual amount due for the subsequent payment period will be adjusted accordingly.

§207.8.CCTS Billing.

(a) Each CCTS user shall be billed monthly as follows:

(1) variable recurring costs for usage sensitive services;

(2) fixed recurring costs for non-usage sensitive services;

(3) CCTS user's proportionate use of common telecommunications services, operational costs and/or equipment for said services provided to all or some CCTS users;

(4) CCTS user's nonrecurring charges for any telecommunications services provided by TSD; and

(5) TSD's administrative overhead charge in an amount not to exceed 15% of the total of the costs listed in paragraphs (1) - (4) of this subsection.

(b) Each CCTS user shall notify TSD in writing within twenty-one (21) days of receipt of a billing of any errors in the bill, including all requests for additional time to research billing issues. All CCTS user requests for additional time beyond the twenty-one (21) day period are subject to written approval by the Directors of the TSD and the Fiscal Division, or their designees. The notice must provide details as to the identity of the error and all information the user may have to assist in resolution of the error(s). All allegations of errors in bills must be based on a good-faith belief that the charges in question are not the responsibility of the user. Each CCTS user shall make payment in the amount of the bill not found to be in error within thirty (30) days of receipt . Upon resolution of the alleged error(s), if the CCTS user owes TSD, the payment shall be paid within ten (10) days of the date of resolution. Upon resolution of the alleged error, if the billing was found to be in error, the TSD shall make a notation in the user's billing record and no further collection attempts shall be undertaken against the user. [ make payment in full as billed by the TSD in accordance with applicable law. ]

[(c) Inquiries, corrections, changes or modifications by CCTS users to its bill must be made in writing to the TSD within 60 days of TSD issuance of the bill, including all requests for additional time to research billing issues. All requests for additional time beyond the 60 day period are subject to written approval of the Directors of the TSD and the Fiscal Division or their designee. Any adjustments to amounts due will be made in a subsequent billing period after resolution of the questioned charges.]

(c) [ (d) ] In order to maintain sufficient amounts in the telecommunications revolving account to make timely payments to the telecommunications service providers, the department [ commission ] may require any CCTS user to make advance payments based on 80% of the average of each CCTS user's prior three month billing, exclusive of charges described in subsection (a)(4) of this section. Advance payments, that are not equal to the actual amount due for the subsequent payment period, will be adjusted accordingly.

(d)

[ (e) ] CCTS records shall be maintained by TSD as required by law. [ This agency hereby certifies that the adopted amendments and new rules have been reviewed by legal counsel and found to be within the agency's legal authority to adopt. ]

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on May 28, 2002.

TRD-200203266

Renee Mauzy

General Counsel

Department of Information Resources

Earliest possible date of adoption: July 14, 2002

For further information, please call: (512) 475-2153