TITLE 16.ECONOMIC REGULATION

Part 1. RAILROAD COMMISSION OF TEXAS

Chapter 3. OIL AND GAS DIVISION

16 TAC §3.21

The Railroad Commission of Texas proposes amendments to §3.21, relating to Fire Prevention and Swabbing. The proposed amendments will clarify current Commission policy concerning swabbing, air jetting, and bailing of wells. Swabbing is a legitimate method for starting or re-starting production in a well. However, swabbing as an ongoing production technique poses a host of problems and, in most circumstances, these problems far outweigh the minimal benefits of swabbing.

When used as a production technique for shallow wells, swabbing most often involves a mobile truck or trailer mounted unit. The unit runs a tool that is essentially a plunger into the well on a wireline; when the tool is retrieved, it creates suction and brings a small amount of fluid to the surface. Typically, these fluids go directly into a tank on the mobile unit. Wells produced by swabbing typically report one to three barrels of production per month (NOT per day).

Swabbing does, in some circumstances, extend the productive life of extremely marginal, shallow oil wells. However, swabbing as an ongoing production technique creates or contributes to a host of problems for the Commission, royalty owners, and surface owners. The problems include:

(1) Pollution - Swabbing is inherently messy and frequently results in oil and salt water spills around the well.

(2) Stripped wells - Swabbing requires that all surface equipment and rods and tubing be removed from the well. Operators purportedly engaged in swabbing operations strip the wells to be swabbed and sell or re-use elsewhere virtually all salvageable equipment from the well site. In general, if these wells are abandoned, no conventional operator wants them, because there is not enough potential production to offset the cost of re-equipping the wells, and the Commission must pay a much higher net plugging cost, because there is no equipment to sell to offset plugging costs.

(3) Oversight is difficult - Because there is no well site equipment, it is virtually impossible for Commission staff to determine by an inspection whether a well is really producing or is inactive and therefore in violation of 16 TAC §3.14(b)(2).

(4) Safety - Because there is no wellhead or other surface equipment required for production, these wells are often left open to the atmosphere. This is a minor safety and pollution concern for most wells, because of the potential for falls and fluid movement, and a potential major safety concern in the case of wells in fields that produce hydrogen sulfide.

(5) Theft/inaccurate reporting of production - Because production goes into a mobile tank, it is easy for an unscrupulous operator to move oil to tanks on leases other than the one where the oil was produced and report it as production from the wrong lease, either to avoid paying royalties or to make it appear that inactive wells are producing.

Because of the problems swabbing creates or contributes to, the Commission finds that the existing general prohibition on swabbing should be continued. In addition, the proposed amendments are intended to clarify that swabbing as a production technique may be permitted in specific circumstances, but only after notice and hearing.

Leslie Savage, Administrative Planner, Planning and Administration, Oil and Gas Division, has determined that for the first year of the first five years that the amendments will be in effect, there will be no substantial net fiscal implications for state government as a result of enforcing or administering the amendments. The state will incur some minimal costs as a result of minor programming changes to the Commission's mainframe computer system. In addition, there could be some cost associated with any hearings that are held as provided for in §3.21(k)(1). Finally, additional costs may be incurred if Commission field personnel witness any mechanical integrity test performed by an operator. However, the costs of these hearings and witnessing these inspections should be offset by the savings to the Commission in staff time previously expended to determine whether or not operators are accurately reporting any actual production associated with swabbing wells.

There will be no fiscal implications for local governments.

Ms. Savage has estimated that the cost of compliance with the proposed amendments for the individual, small business, or micro- business producer will be an additional business expense for any operators who request a hearing. Such expenses may include costs associated with preparing for and attending the hearing, including but not limited to costs associated with identifying the parties required to receive notice of the hearing, hiring legal counsel and other experts, preparing documents and other evidence, and traveling to Austin for the hearing. Additionally, the cost of compliance may also include costs associated with performing a mechanical integrity test if the operator has not performed such testing.

Mark Helmueller, Hearings Examiner, Oil and Gas Section, Office of General Counsel, has determined that for each year of the first five years the amended section will be in effect, the public benefit will be clarification of current Commission policies concerning swabbing as a production method, reduction in pollution due to swabbing, reduction in the number of stripped wells abandoned in the future, improvement in the oversight of marginal wells, and more accurate reporting of production. Administrative and regulatory efficiency will also be promoted by these clarifications.

The Commission simultaneously proposes the review and readoption of §3.21 in accordance with Texas Government Code, 2001.039. The agency's reasons for adopting the rule continue to exist. The notice of proposed review will be filed with the Texas Register concurrently with this proposal.

Comments may be submitted to Mark Helmueller, Hearings Examiner, Oil and Gas Section, Office of General Counsel, Railroad Commission of Texas, P. O. Box 12967, Austin, Texas 78711-2967 or via electronic mail to mark.helmueller@rrc.state.tx.us. Comments will be accepted for 30 days after publication in the Texas Register and should refer to the docket number of this rulemaking proceeding: 20-0230769. For further information, call Mr. Helmueller at 512- 463-6802.

The Commission proposes the amendments to §3.21 pursuant to Texas Natural Resources Code, §§81.051 and 81.052, which provide the Commission with jurisdiction over all persons owning or engaged in drilling or operating oil or gas wells in Texas and the authority to adopt all necessary rules for governing and regulating persons and their operations under the jurisdiction of the Commission, and 88.011, which authorizes the Commission to adopt rules for the keeping of complete and accurate records correctly reflecting the amount of oil or gas or both produced from each oil property each calendar day and the disposition and method of disposition of all the oil and gas produced, and for the monthly filing with the governmental agency of monthly reports accurately reflecting the true facts with respect to all such matters.

The Texas Natural Resources Code, §§81.051, 81.052, 85.202, and 88.011 are affected by the proposed amendments.

Issued in Austin, Texas, on March 21, 2002.

§3.21.Fire Prevention and Swabbing.

(a) - (j) (No change.)

(k) Swabbing, bailing or air jetting of wells is prohibited as a production method for wells unless the Commission has, after notice and hearing, granted an exception to this subsection. The Commission shall give notice of the hearing at least ten days prior to the date of the hearing.

(1) An operator seeking an exception to allow swabbing, bailing, or air jetting of a well shall:

(A) provide the Commission with the names and mailing addresses of the mineral interest owners of record and surface owners of record of the lease on which a well for which an exception is sought is located;

(B) present evidence at the hearing establishing:

(i) the method of production proposed;

(ii) that the proposed exception is necessary to prevent waste or protect correlative rights;

(iii) that wellhead control is sufficient to prevent releases from the well;

(iv) that no waste of hydrocarbons, pollution of usable quality water or safety hazard will result from the proposed production method;

(v) that the well has passed a mechanical integrity test within the preceding 12 months and the results of the test were properly reported to the Commission; and

(vi) that the operator possesses a continuing good faith claim to the right to operate the well.

(2) In addition to the information set out in paragraph (1) of this subsection, factors that the Commission may consider in ruling on a request for an exception include:

(A) the estimated monthly and cumulative production from the well if the requested exception is granted;

(B) whether production will be into an on-lease tank battery or a mobile tank;

(C) the adequacy of the financial assurance provided by the operator to assure that the well will be timely and properly plugged;

(D) whether production volume, fine sands in the reservoir, or other factors render pumping of the well impracticable;

(E) whether the reservoir from which the well produces contains hydrogen sulfide; and,

(F) the operator's history of compliance with Commission rules.

(3) This section does not prohibit swabbing as a non- recurring method to start initial production, to test or clean out a well, or to restore a well to flowing or pumping status after a workover.

[ (k) Swabbing is prohibited, except for the purpose of starting initial production of a well or for the testing or cleaning out of a well for starting the initial flow of a well after testing and cleaning out or for the purpose of restoring flowing conditions in a well which has gone dead. In no event shall such swabbing continue for a period longer than is reasonably necessary to accomplish the purpose for which swabbing is permitted.]

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 21, 2002.

TRD-200201761

Mary Ross McDonald

Deputy General Counsel

Railroad Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 475-1295


Chapter 7. GAS UTILITIES DIVISION

Subchapter B. SUBSTANTIVE RULES

16 TAC §7.70, §7.81

The Railroad Commission of Texas proposes to amend §7.70, relating to general and definitions, and §7.81, relating to safety regulations adopted, to adopt by reference recent amendments issued by the United States Department of Transportation (USDOT) in 49 Code of Federal Regulations (CFR) Part 195 concerning controlling corrosion on hazardous liquid and carbon dioxide pipelines; pipeline integrity management in high consequence areas (repair criteria); hazardous liquids accident reporting; and pipeline integrity management in high consequence areas (hazardous liquid operators with less than 500 miles of pipeline).

The Commission proposes to change the date stated in §7.70 and §7.81 to reflect the new date - March 21, 2002 - on which the Commission adopts by reference the federal regulations in 49 CFR Part 195.

USDOT's Amendment No. 195-73, published at 66 Federal Register (FR) 66994, changed some of the corrosion control standards for hazardous liquid and carbon dioxide pipelines. The changes were based on a review of the adequacy of the prior standards compared to similar standards for gas pipelines and acceptable safety practices. The changes were intended to improve the clarity and effectiveness of the standards and to reduce the potential for pipeline accidents due to corrosion.

USDOT's Amendment No. 195-75, published at 67 FR 831, changed the reporting requirements for hazardous liquid pipeline accidents. The rule lowered the release reporting threshold from 50 barrels to a new threshold of five gallons, and changed the accident report form. The changes were necessary because the previous reporting threshold and report form did not yield sufficient information for effective safety analysis. The final rule also changed the "bodily harm" criteria for accident reporting to conform to the gas pipeline reporting requirements. This change was necessary to harmonize reporting by hazardous liquid and gas pipeline operators. This amendment was corrected at 67 FR 6436; the effective date was inadvertently published as January 1, 2002, and the correct date should have been published as February 7, 2002.

Amendment No. 195-74, published at 67 FR 1650, finalized repair provisions for hazardous liquid pipelines. These provisions were initially proposed in a previous rulemaking action which addressed requirements for pipeline integrity management programs in high consequence areas for operators owning or operating 500 or more miles of hazardous liquid or carbon dioxide pipeline (Integrity Management rule). In the Integrity Management rule, USDOT requested comment on the repair and mitigation provisions, because the provisions were substantially modified from those originally proposed in the notice of proposed rulemaking. The final rule also made several nonsubstantive corrections and clarifications to other provisions of the Integrity Management rule.

Amendment No. 195-76, published at 67 FR 2136, covered the transportation of hazardous liquids by pipeline and required operators with 500 or more miles of regulated pipelines to establish a program for managing the integrity of pipelines that affect high consequence areas. The regulations require continual assessment and evaluation of pipeline integrity through inspection or testing, data integration and analysis, and follow- up remedial, preventive, and mitigative actions. The final rule in Amendment No. 195-76 extended those regulations to operators with less than 500 miles of regulated pipelines. USDOT took this action because safety recommendations, statutory mandates, and accident analyses indicated that coordinated risk control measures were needed for public safety and environmental protection in addition to compliance with traditional safety standards. According to USDOT, broadening the coverage of the existing regulations will further enhance the protection of high consequence areas against the risk of pipeline failures.

Mary McDaniel, P.E., assistant director for Pipeline Safety Section, Gas Services Division, has determined that for each year of the first five years the amendments as proposed are in effect, there will be no fiscal implications for state or local governments as a result of enforcing the amendments.

The public benefits anticipated as a result of the enforcement of these amendments will be enhanced public safety and increased awareness of safety requirements in the transportation of natural gas, carbon dioxide, and hazardous liquids. The anticipated economic cost to individuals who are required to comply will be minimal. The cost of compliance will be the same for micro-, small, and large businesses, but the cost cannot be determined because it depends on the type and size of the pipeline systems. Texas pipelines are already required to comply with the federal rules. Under 49 U.S.C. §§60101 et seq., the Railroad Commission is authorized to enforce pipeline safety laws so long as the state's scheme of regulation is as strict or stricter than the federal system. In order to be considered "as strict or stricter" than the federal scheme of regulation, the state must adopt every federal rule; there are no exceptions for rules of limited application. Therefore, even though the rules already apply in Texas, the Railroad Commission must also adopt the rules for its own system.

Comments on the proposal may be submitted to Mary McDaniel, Pipeline Safety Section, Gas Services Division, Railroad Commission of Texas, P. O. Box 12967, Austin, Texas 78711-2967. Comments should refer to Gas Utilities Docket No. 9247, and should be filed no later than 14 days after this publication in the Texas Register . The Commission has determined that 14 days is a reasonable opportunity for persons to submit data, views, or arguments, inasmuch as the federal rules already apply to pipelines in Texas. For additional information, call Ms. McDaniel at (512) 463-7058.

The amendments are proposed under Texas Utilities Code §121.201, which authorizes the Commission to adopt rules and safety standards for the transportation of gas and for gas pipeline facilities, and under the Texas Natural Resources Code, §117.001, which authorizes the Commission to regulate the pipeline transportation of hazardous liquids and carbon dioxide and facilities related thereto under, and to take any other requisite action in accordance with, the Pipeline Safety Act, 49 United States Code §60101.

Texas Utilities Code §121.201 and Texas Natural Resources Code §117.001 are affected by this proposal.

Issued in Austin, Texas, on March 21, 2002.

§7.70.General and Definitions.

(a) Minimum safety standards. All gas pipeline facilities and the transportation of gas within this state, except those facilities and that transportation of gas which are subject to exclusive federal jurisdiction under the Natural Gas Pipeline Safety Act, 49 United States Code Annotated, §60101 et seq., shall be designed, constructed, maintained and operated in accordance with the Minimum Safety Standards for Natural Gas, 49 Code of Federal Regulations (CFR) Part 192, and Liquified Natural Gas Facilities, 49 CFR Part 193, and the Control of Drug Use in Natural Gas, Liquified Natural Gas, and Hazardous Liquid Pipeline Operations, 49 CFR, Part 199, with amendments, effective March 21 ,2002, [ September 30, 2001, ] and with the additional regulations set out in this section.

(b) - (k) (No change.)

§7.81.Safety Regulations Adopted.

The commission adopts by specific reference the provisions (except as modified herein or hereafter) established by the United States Secretary of Transportation under the Pipeline Safety Act 49 U.S.C.A. §60101 et seq. and set forth in 49 C.F.R. Part 195, Regulations for Transportation of Hazardous Liquids by Pipeline, and 49 C.F.R. Part 199, Control of Drug Use in Natural Gas, Liquified Natural Gas, and Hazardous Liquid Pipeline Operations, effective March 21, 2002 [ September 30, 2001 ]. Nothing in this section shall prevent the commission, after notice and hearing, from prescribing more stringent standards in individual situations. Any documents or parts of documents incorporated by reference into these rules shall be a part of these rules as if set out in full.

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 21, 2002.

TRD-200201760

Mary Ross McDonald

Deputy General Counsel

Railroad Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 475-1295


Part 2. PUBLIC UTILITY COMMISSION OF TEXAS

Chapter 22. PRACTICE AND PROCEDURE

Subchapter E. PLEADINGS AND OTHER DOCUMENTS

16 TAC §22.71

The Public Utility Commission of Texas (commission) proposes an amendment to §22.71, relating to Filing of Pleadings, Documents and Other Materials. The amendment to subsection (d) concerning confidential material is proposed to assure that confidential materials submitted to the commission are in a standardized form and uniformly labeled with a format prescribed by the commission. Furthermore, the proposed amendment more clearly explains the procedures to be followed by parties submitting confidential materials to the commission. Project Number 25341 is assigned to this proceeding.

Nicholas E. Chremos, Attorney, Legal Division has determined that for each year of the first five-year period the proposed section is in effect there will be no fiscal implications for state or local government as a result of enforcing or administering the section.

Mr. Chremos has determined that for each year of the first five years the proposed section is in effect the public benefit anticipated as a result of enforcing the section will be improved identification and protection of confidential material submitted to the commission. Furthermore, the proposed amendment should lead to improved standardization in the procedures that parties will follow in submitting confidential information with concomitant reductions in the administrative costs associated with properly handling these materials. Additionally, because the amendment more clearly explains the procedure for submitting confidential information, there will be less confusion and greater compliance. There is minimal anticipated effect on small businesses or micro-businesses as a result of enforcing this section. There is minimal anticipated economic cost to persons who are required to comply with the section as proposed.

Mr. Chremos has also determined that for each year of the first five years the proposed section is in effect there should be no effect on a local economy, and therefore no local employment impact statement is required under Administrative Procedure Act §2001.022.

The commission staff will conduct a public hearing on this rulemaking pursuant to Government Code §2001.029, at the commission's offices located in the William B. Travis Building, 1701 North Congress Avenue, Austin, Texas 78701 on Tuesday, May 14, 2002 at 9:30 a.m. in Hearing Room Gee located on the 7th floor.

Comments on the proposed amendment (16 copies) may be submitted to the Filing Clerk, Public Utility Commission of Texas, 1701 North Congress Avenue, P.O. Box 13326, Austin, Texas 78711-3326, within 30 days after publication. Comments should be organized in a manner consistent with the organization of the proposed rule. The commission invites specific comments regarding the costs associated with, and benefits that will be gained by, implementation of the proposed section. The commission will consider the costs and benefits in deciding whether to adopt the section. All comments should refer to Project Number 25341.

This amendment is proposed under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 and §14.052 (Vernon 1998, Supplement 2002) (PURA), which provides the Public Utility Commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction, including rules of practice and procedure.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002 and §14.052

§22.71.Filing of Pleadings, Documents and Other Materials.

(a) - (c) (No change.)

(d) Confidential material:

(1) A party providing materials designated as confidential shall deliver them to Central Records in an enclosed, sealed and labeled envelope ("confidential envelope"). The confidential envelope shall not include any non-confidential materials. Each copy of confidential material shall be provided in a separate sealed and labeled envelope. If the confidential envelope meets the requirements of subparagraph (A)(i) - (vii) of this paragraph, Central Records shall accept it on a provisional basis. The confidential documents manager for the Legal Division shall review the confidential envelope and documents for compliance with subparagraphs (A) and (B) of this paragraph. Any envelope and/or documents that do not meet the requirements of these subparagraphs will be returned to the submitting party by the confidential documents manager. The submitting party shall be required to bring the envelope and/or materials into compliance with this section and resubmit the envelope and materials through Central Records. No submitting party shall deliver any confidential materials directly to commission staff, with the exception of documents submitted for in camera inspection pursuant to §22.144(g) of this title (relating to Requests for Information and Requests for Admission of Facts). Documents for in camera inspection shall be delivered directly to the administrative law judge (ALJ) assigned to the proceeding, or the ALJ's authorized representative. Confidential documents related to settlement negotiations shall be submitted pursuant to paragraph (4) of this subsection. [ container, accompanied by an explanatory cover letter. The cover letter shall identify the control number, if available, and style of the proceeding and explain the nature of the sealed materials. ]

(A) The confidential envelope [ container ] shall contain confidential material related only to a single proceeding. All confidential material shall be provided in a 9 1/2 X 11 inch manila clasp envelope whenever possible. A larger envelope shall be permitted only when necessary as a result of the document's size pursuant to §22.72(b)(2) of this title (relating to Formal Requisites of Pleadings and Documents to be Filed with the Commission). Any confidential information submitted in disk or CD-rom format shall be placed in a 6 1/2 X 9 1/2 inch manila clasp envelope. All envelopes shall be identified with a label containing the information required in clauses (i) - (viii) of this subparagraph:

(i) the words "CONFIDENTIAL & UNDER SEAL" in bold print at least one inch in size;

(ii) [ identify ] the control number, if available ; [ , ]

(iii) the style of the proceeding ; [ , ]

(iv) the [ and ] name of the submitting party ; [ , and be marked "CONFIDENTIAL & UNDER SEAL" in bold print at least one inch in size ]

(v) Brief description of contents, i.e., "{Name of Party}'s Response to {Name of RFI requestor}'s First RFI No. 1-1";

(vi) Bate Stamped or consecutive page number range of documents enclosed;

(vii) Number and quantity of envelopes, i.e., one of one or one of two, two of two (If the confidential material fits into one envelope, each copy would be marked "one of one". If the confidential material requires two envelopes, each copy would be marked "one of two, two of two"); and

(viii) [ include ] any other markings as required by the individual protective orders in each proceeding.

(B) The submitting party's label shall substantially conform to the following form, with changes as necessary to comply with any individual protective order applicable to the proceeding, and shall be securely taped only to the front of the confidential envelope:

Figure: 16 TAC §22.71(d)(1)(B)

(C) The confidential materials shall:

(i) have each [ Each ] page of the confidential material [ shall be ] marked "confidential" or as required by the individual protective orders in each proceeding ; [ . ]

(ii) meet the requirements of §22.72(g) of this title;

(iii) have each page, including any cover letters or divider pages, sequentially Bate Stamped beginning with "000001" or consecutively numbered beginning with "001";

(iv) be stapled or secured in a pressboard letter folder or binder, and not loose, rubber banded, paper clipped or in a three-ring binder.

(D) Unless otherwise provided by this chapter or the presiding officer, confidential material submitted as evidence at hearings shall follow the procedures set forth in this paragraph.

(2) Unless otherwise provided by this chapter or order of the presiding officer the number of copies of confidential material delivered to the commission shall be as follows:

(A) related to arbitrations: two copies [ one copy ];

(B) - (E) (No change.)

(3) Unless otherwise provided by this chapter or order of the presiding officer, all confidential material shall be delivered to [ the commission's ] Central Records. All commission employees receiving confidential materials through Central Records, or otherwise handling or routing confidential materials for any purpose, shall sign an agreement not to open any sealed containers marked pursuant to paragraph (1) of this subsection. Confidential materials shall not be filed with the commission electronically unless specific arrangements are made and agreed to by the parties involved on a case-by-case basis.

(A) Materials related to arbitrations. Central Records will route [ the ] one copy to the commission's Policy Development Division for the appeals file and one copy to the commission's Legal Division. Commission staff who have signed an agreement to abide by the protective order in the proceeding may view the copy of the confidential material maintained by the Legal Division .

(B) - (C) (No change.)

(4) Confidential materials related to settlement negotiations shall be delivered to Central Records. Confidential materials related to settlement negotiations shall not be considered part of the official record and shall not be logged into the commission's agency information system (AIS). The party submitting confidential materials for settlement negotiations is responsible for ensuring that the materials are properly labeled pursuant to subparagraphs (A) and (B) of this paragraph. Central Records will ensure that the materials are delivered to the staff attorney assigned to the proceeding.

(A) Confidential material related to settlement negotiations shall be delivered in a sealed envelope identified with a label containing the information in clauses (i) - (v) of this subparagraph:

(i) the words "SETTLEMENT NEGOTIATIONS" and "CONFIDENTIAL & UNDER SEAL" in bold print at least one inch in size;

(ii) the control number;

(iii) the style of the proceeding;

(iv) name of submitting party; and

(v) name of the staff attorney assigned to the proceeding.

(B) The submitting party's label shall substantially conform to the following form and shall be securely taped only to the front of the confidential envelope:

Figure: 16 TAC §22.71(d)(4)(B)

(5) [ (4) ] Confidential materials shall be maintained, destroyed , or [ and/or ] returned to the providing party pursuant to the individual protective orders in each proceeding and the commission's [ commissions ] Records Retention Schedule as approved by the Texas State Library and Archives Commission.

(e) Receipt by the commission. Pleadings and any other documents shall be deemed filed when the required number of copies and the electronic copy, if required, in conformance with §22.72 of this title [ (relating to Formal Requisites of Pleadings and Documents to be Filed with the Commission) ] are presented to the commission filing clerk for filing. The commission filing clerk shall accept pleadings and documents if the person seeking to make the filing is in line by the time the pleading or document is required to be filed.

(f) - (j) (No change.)

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 22, 2002.

TRD-200201773

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 936-7308


Chapter 25. SUBSTANTIVE RULES APPLICABLE TO ELECTRIC SERVICE PROVIDERS

Subchapter R. CUSTOMER PROTECTION RULES FOR RETAIL ELECTRIC SERVICE

The Public Utility Commission of Texas (commission) proposes the repeal of §25.484 relating to Do Not Call List and new §25.484, relating to the Texas Electric No-Call List. The proposed new rule will replace the former §25.484 by implementing provisions of House Bill 472 (HB 472), §43.103, later codified in the Texas Business & Commerce Code Annotated (Bus. & Com. Code) §43.103 (Vernon 1998 & Supplement 2002) pertaining to rules, customer information and isolated violations. The proposed new section will also implement the Public Utility Regulatory Act, Texas Utilities Code Annotated (Vernon 1998 & Supplement 2002) (PURA) §39.1025, relating to Limitations on Telephone Solicitation. Project Number 24376 is assigned to this proceeding.

Constance Trimble Corona, Director, Electric Policy Analysis, Policy Development Division, has determined that for each year of the first five-year period the proposed section is in effect there will be no fiscal implications for state or local government as a result of enforcing or administering this section. As provided in the Bus. & Com. Code §43.101 relating to Commission to Establish Texas No-call Lists, the state has contracted with a private vendor to maintain the no-call database. The no-call program is self-funding in that any costs resulting from the contract with the vendor will be offset by the fees paid by customers and telemarketers.

Ms. Corona has determined that for each year of the first five years the proposed section is in effect the public benefit anticipated as a result of enforcing this section will be that electric customers can limit unwanted or uninvited telemarketing calls from retail electric providers (REPs). Ms. Corona has also determined that there will be no adverse economic effect on small businesses or micro-businesses as a result of enforcing this section. There may be some economic cost to persons who are required to comply with the proposed section since REPs who participate in telemarketing activities will be required to purchase the quarterly publication of the no-call list. However, the cost will be a set fee and subscribing to the list will assist the REP in identifying customers who do not wish to receive calls. Thus, it is believed that the benefits of implementing the proposed section will outweigh the costs.

Ms. Corona has also determined that for each year of the first five years the proposed section is in effect there should be no effect on a local economy, and therefore no local employment impact statement is required under the Administrative Procedure Act §2001.022.

The commission staff will conduct a public hearing on this rulemaking pursuant to Government Code §2001.029 at the commission's offices, located in the William B. Travis Building, 1701 North Congress Avenue, Austin, Texas 78701, in the Commissioners' Hearing Room, on Monday, May 6, 2002, at 1:30 p.m.

Comments on the proposed new section (16 copies) may be submitted to the Filing Clerk, Public Utility Commission of Texas, 1701 North Congress Avenue, P.O. Box 13326, Austin, Texas 78711-3326, within 21 days after publication. Reply comments may be submitted within 28 days after publication. Comments should be organized in a manner consistent with the organization of the proposed rule. The commission invites specific comments regarding the costs associated with, and benefits that will be gained by, implementation of the proposed section. The commission will consider the costs and benefits in deciding whether to adopt the section. All comments should refer to Project Number 24376, Texas electric no-call list.

16 TAC §25.484

(Editor's note: The text of the following section proposed for repeal will not be published. The section may be examined in the offices of the Public Utility Commission of Texas or in the Texas Register office, Room 245, James Earl Rudder Building, 1019 Brazos Street, Austin.)

This repeal is proposed under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 (Vernon 1998 & Supplement 2002) (PURA), which provides the Public Utility Commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction. The commission also proposes this rule pursuant to PURA §39.1025 which provides the commission with the authority to operate the no-call database and prohibits the telephone solicitation of an electricity customer who has previously advised the commission that he/she does not want to receive such solicitations. In addition, the Texas Business & Commerce Code Annotated §43.103 (Vernon 1998 & Supplement 2002) (Bus. & Com. Code) grants the commission the authority to adopt rules to administer the no-call list.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002, §39.1025; Texas Business & Commerce Code Annotated, §43.103.

§25.484.Do Not Call List.

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 22, 2002.

TRD-200201806

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 936-7308


16 TAC §25.484

This new section is proposed under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 (Vernon 1998 & Supplement 2002) (PURA), which provides the Public Utility Commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction. The commission also proposes this rule pursuant to PURA §39.1025 which provides the commission with the authority to operate the no-call database and prohibits the telephone solicitation of an electricity customer who has previously advised the commission that he/she does not want to receive such solicitations. In addition, the Texas Business & Commerce Code Annotated §43.103 (Vernon 1998 & Supplement 2002) (Bus. & Com. Code) grants the commission the authority to adopt rules to administer the no-call list.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002, §39.1025; Texas Business & Commerce Code Annotated, §43.103.

§25.484.Texas Electric No-Call List.

(a) Purpose. This section implements the Public Utility Regulatory Act (PURA) §39.1025, relating to Limitations on Telephone Solicitation, and the Texas Business & Commerce Code Annotated (Bus. & Com. Code) §43.103 relating to rules, customer information, and isolated violations of the Texas no-call list.

(b) Application. This section applies to retail electric providers (REPs) as defined in §25.5 of this title (relating to Definitions). A REP acting as a telemarketer, as defined by §26.37 of this title (relating to Texas No-Call List), is also subject to the provisions of §26.37.

(c) Definitions. The following words and terms, when used in this section shall have the following meanings, unless the context clearly indicates otherwise.

(1) Consumer good or service--For purposes of this section, consumer good or service has the same meaning as Bus. & Com. Code §43.002(3) relating to Definitions.

(2) Electric no-call database--Database administered by the commission or its designee that contains the names, addresses, telephone numbers and dates of registration for all Texas electric no-call subscribers. Lists or other information generated from the electric no-call database shall be deemed to be a part of the database for purposes of enforcing this section.

(3) Electric no-call list--List that is distributed as required by subsection (f)(2) of this section.

(4) Electric no-call subscriber--A telephone customer who has registered, by application and payment of accompanying fee, for the Texas electric no-call list.

(5) Established business relationship--A prior or existing relationship that has not been terminated by either party, and that was formed by voluntary two-way communication between a person and a consumer regardless of whether consideration was exchanged, regarding consumer goods or services offered by the person.

(6) Telemarketing call--An unsolicited telephone call made to:

(A) solicit a sale of a consumer good or service;

(B) solicit an extension of credit for a consumer good or service; or,

(C) obtain information that may be used to solicit a sale of a consumer good or service or to extend credit for sale.

(7) Telephone call--A call or other transmission that is made to or received at a telephone number, including:

(A) a call made by an automatic dial announcing device (ADAD); or,

(B) a transmission to a facsimile recording device.

(d) Requirement of REPs. A REP shall not make or cause to be made a telemarketing call to a telephone number that has been on the Texas electric no-call list more than five days.

(e) Exemptions. This section shall not apply to a telephone call made:

(1) By an electric no-call subscriber that is the result of a solicitation by a REP or in response to general media advertising by direct mail solicitations that clearly, conspicuously, and truthfully make all disclosures required by federal or state law;

(2) In connection with:

(A) An established business relationship; or,

(B) A business relationship that has been terminated, if the call is made before the later of

(i) the date of publication of the first Texas electric no-call list on which the electric no-call subscriber's telephone number appears; or

(ii) one year after the date of termination; or,

(3) To collect a debt.

(f) Electric no-call database.

(1) Administrator. The commission or its designee shall establish and provide for the operation of the electric no-call database.

(2) Distribution of database.

(A) Timing. Beginning on April 1, 2002, the administrator of the electric no-call database will update and publish the Texas electric no-call database on January 1, April 1, July 1, and October 1 of each year;

(B) Fees. The no-call electric database shall be made available to REPs for a set fee not to exceed $75 per list per quarter;

(C) Format. The commission or its designee will make the no-call database available to subscribing REPs by:

(i) electronic internet access in a downloadable format;

(ii) Compact Disk Read Only Memory (CD-ROM) format;

(iii) paper copy, if requested by the REP; and,

(iv) any other format agreed upon by the current administrator of the no-call database and the REP.

(3) Intended use of the electric no-call database.

(A) The electric no-call database shall be used only for the intended purpose of promoting and furthering statutory mandates in accordance with PURA §39.1025 and the Bus. & Com. Code, chapter 43 relating to Telemarketing. The electric no-call database shall not be transferred or resold to any other entity, group, or individual.

(B) The no-call database is not open to public inspection or disclosure.

(C) The administrator shall take all necessary steps to protect the confidentiality of the no-call database and prevent access to the no-call database by unauthorized parties.

(4) Penalties for misuse of information. Improper use of the electric no-call database by the administrator, REPs, or any other person, regardless of the method of attainment, shall be subject to administrative penalties and enforcement provisions contained in §22.246 of this title (relating to Administrative Penalties).

(g) Notice. A REP shall provide notice to its customers as specified by this subsection. In addition to the required notice, the REP may engage in other forms of customer notification.

(1) Content of notice. A REP shall provide notice in compliance with §25.473 of this title (relating to Non-English Language Requirements) that, at a minimum, clearly explains the following:

(A) Beginning January 1, 2002, customers may add their name, address and telephone number to a state-sponsored electric no-call list that is intended to limit the number of telemarketing calls received relating to the customer's choice of REPs;

(B) When a customer who subscribes to the electric no-call list can expect to stop receiving telemarketing calls;

(C) A customer must pay a fee to register for the electric no-call list;

(D) Registration of a telephone number on the electric no-call list expires on the fifth anniversary of the date the number is first published on the list;

(E) Registration of a telephone number on the electric no-call list can be accomplished via the United States Postal Service, Internet, or telephonically;

(F) The customer registration fee, which cannot exceed five dollars per term, must be paid by credit card when registering online or by telephone. When registering by mail, the fee must be paid by credit card, check or money order;

(G) The toll-free telephone number, website address, and mailing address for registration; and,

(H) A customer that subscribes to the electric no-call list will continue to receive calls from telemarketers other than REPs, and a statement that the customer may instead or may also register for a no-call list that is intended to limit telemarketing calls regarding consumer goods and services in general, including electric service.

(2) Publication of notice.

(A) Terms of service document. A REP shall include notice in its terms of service document or Your Rights as a Customer disclosure. The notice shall be easily legible, prominently displayed and comply with the requirements listed in paragraph (1) of this subsection.

(B) Annual notice to individual customers. A REP shall provide notice of the Texas no-call lists to each of its customers in Texas in the form of a bill message or an insert in the customer's billing statement. Electronic notification is permissible for any customer who, during the notification period, is receiving billing statements from the REP in an electronic format.

(3) Timing of annual notice. A REP shall provide annual notice to its customers between June 1 and August 31 of each year, beginning in 2002.

(4) Compliance and enforcement.

(A) Commission review of the notice. The REP shall file a copy of the annual notice with the commission at least 45 days prior to the intended date of distribution. The REP shall also inform the commission of its intended method and timing of customer notification. The notice will be reviewed by commission staff before distribution to customers. Commission staff will notify the REP within ten days of submission if the proposed notice must be modified, and the specific modifications required.

(B) Records of customer notification. A REP shall provide a copy of records maintained under the requirements of this subsection as specified by §25.491 of this title (relating to Record Retention and Reporting Requirements).

(h) Violations.

(1) Separate occurrence. Each telemarketing call to a telephone number on the electric no-call list shall be deemed a separate occurrence.

(2) Isolated occurrence. A telemarketing call made to a number on the electric no-call list is not a violation of this section if the telemarketing call is determined by the commission to be an isolated occurrence.

(A) An isolated occurrence is an event, action, or occurrence that arises unexpectedly and unintentionally, and is caused by something other than a failure to implement or follow reasonable procedures. An isolated occurrence may involve more than one incident, but it does not involve a pattern or practice.

(B) The burden to prove that the telemarketing call was made in error and was an isolated occurrence rests upon the REP who made the call. In order for a REP to claim that a potential violation of this section was an isolated occurrence, the REP must first provide evidence of the following:

(i) The REP has adopted and implemented written procedures to ensure compliance with this section and effectively prevent -telemarketing calls that are in violation of this section, including taking corrective actions when appropriate;

(ii) The REP has trained its personnel in the established procedures; and,

(iii) The telemarketing call that violated this section was made contrary to the policies and procedures established by the REP.

(i) Enforcement and penalties. The commission has exclusive jurisdiction to investigate violations of this section made by REPs, as specified in §25.492 of this title (relating to Non-Compliance with Rules or Orders; Enforcement by the Commission).

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 22, 2002.

TRD-200201777

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 936-7308


Chapter 26. SUBSTANTIVE RULES APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS

Subchapter B. CUSTOMER SERVICE AND PROTECTION

16 TAC §26.37

The Public Utility Commission of Texas (commission) proposes new §26.37, relating to the Texas No-Call List. The proposed new rule implements provisions of House Bill 472 (HB 472) §43.103, 77th Legislature, pertaining to rules, customer information and isolated violations of the Texas no-call list. HB 472 was later codified in the Texas Business & Commerce Code Annotated (Vernon 1998 & Supplement 2002) (Bus. & Com. Code), Chapter 43 relating to Telemarketing. Project Number 24376 is assigned to this proceeding.

The proposed new section sets forth procedures whereby customers will be notified of the availability of the Texas no-call list, providing for the dissemination of the no-call list in formats commonly used by persons making telemarketing calls, and addressing violations of the no-call list.

Lori Hartman, Policy Analyst, Policy Development Division has determined that for the first five-year period the new section is in effect there will be no fiscal implications for state or local government as a result of enforcing or administering this section. As provided in the Bus. & Com. Code §43.101 relating to Commission to Establish Texas No-call Lists, the state has contracted with a private vendor to maintain the no-call database. The no-call program is self-funding in that any costs resulting from the contract with the vendor will be offset by the fees paid by customers and telemarketers.

Ms. Hartman has determined that for each year of the first five years the proposed section is in effect the public benefit anticipated as a result of enforcing this section will be that customers will be informed of the opportunity to sign-up for the no-call list; thereby reducing the number of unwanted or uninvited telemarketing calls made to their homes. Ms. Hartman has also determined that there will be no adverse economic effect on small businesses or micro-businesses as a result of enforcing this section. There will be some economic cost to persons who are required to comply with the proposed section since telemarketers who make telemarketing calls to telephone numbers in Texas will be required to purchase the quarterly publication of the no-call list in order to update their own call lists. However, the amount is a set fee and subscribing to the list will assist telemarketers in identifying customers who do not wish to receive calls. In addition, companies that participate in telemarketing activities typically already have procedures established for removing names from their call lists, or for entry into their automatic dial announcing devices in order to prevent calling the telephone numbers of persons who have requested not to be called. Thus, the burden upon such persons is expected to be minimal and is outweighed by the customer benefit that will be derived.

Ms. Hartman has also determined that for each year of the first five years the proposed section is in effect there should be no effect on a local economy, and therefore no local employment impact statement is required under the Administrative Procedure Act §2001.022.

The commission staff will conduct a public hearing on this rulemaking pursuant to Government Code §2001.029 at the commission's offices, located in the William B. Travis Building, 1701 North Congress Avenue, Austin, Texas 78701, in the Commissioners' Hearing Room, on Monday, May 6, 2002, at 1:30 p.m.

Comments on the proposed new section (16 copies) may be submitted to the Filing Clerk, Public Utility Commission of Texas, 1701 North Congress Avenue, P.O. Box 13326, Austin, Texas 78711-3326, within 21 days after publication. Reply comments may be submitted within 28 days after publication. Comments should be organized in a manner consistent with the organization of the proposed rule. The commission invites specific comments regarding the costs associated with, and benefits that will be gained by, implementation of the proposed section. The commission will consider the costs and benefits in deciding whether to adopt the section. All comments should refer to Project Number 24376, Texas No-Call List.

This new section is proposed under the Public Utility Regulatory Act, Texas Utilities Code Annotated (PURA) §14.002 which provides the commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction. In addition, this section is proposed under Bus. & Com. Code §43.103 which grants the commission the authority to adopt rules to administer the no-call list.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002; Texas Business & Commerce Code Annotated §43.103.

§26.37.Texas No-Call List.

(a) Purpose. This section implements the Texas Business & Commerce Code Annotated §43.103 (Bus. & Com. Code) relating to rules, customer information, and isolated violations of the Texas no-call list.

(b) Application. This section is applicable to:

(1) Certificated telecommunications utilities (CTUs), as defined by §26.5 of this title (relating to Definitions), that provide local exchange telephone service to residential customers in Texas; and,

(2) Telemarketers, as defined in subsection (c)(9) of this section.

(c) Definitions. The following words and terms, when used in this section shall have the following meanings, unless the context clearly indicates otherwise.

(1) Consumer good or service - For purposes of this section, consumer good or service has the same meaning as Bus. & Com. Code §43.002(3) relating to Definitions.

(2) Established business relationship - A prior or existing relationship that has not been terminated by either party, and that was formed by voluntary two-way communication between a person and a consumer regardless of whether consideration was exchanged, regarding consumer goods or services offered by the person.

(3) No-call database - Database administered by the commission or its designee that contains the names, addresses, telephone numbers and dates of registration for all Texas no-call subscribers. Lists or other information generated from the no-call database shall be deemed to be a part of the database for purposes of enforcing this section.

(4) No-call list - List that is published and distributed as required by subsection (f)(2) of this section.

(5) No-call subscriber - A telephone customer who has registered, by application and payment of accompanying fee, for the Texas no-call list.

(6) State licensee - A person licensed by a state agency under a law of this state that requires the person to obtain a license as a condition of engaging in a profession or business.

(7) Telemarketing call - An unsolicited telephone call made to:

(A) solicit a sale of a consumer good or service;

(B) solicit an extension of credit for a consumer good or service; or,

(C) obtain information that may be used to solicit a sale of a consumer good or service or to extend credit for sale.

(8) Telephone call - A call or other transmission that is made to or received at a telephone number, including:

(A) a call made by an automatic dial announcing device (ADAD); or,

(B) a transmission to a facsimile recording device.

(9) Telemarketer - A person who makes or causes to be made a telemarketing call, including a telemarketing call made by an ADAD.

(d) Requirement of telemarketers. A telemarketer shall not make or cause to be made a telemarketing call to a telephone number that has been on the Texas no-call list more than 60 days.

(e) Exemptions. This section shall not apply to a telephone call made:

(1) By a no-call subscriber that is the result of a solicitation by a seller or telemarketer or in response to general media advertising by direct mail solicitations that clearly, conspicuously, and truthfully make all disclosures required by federal or state law;

(2) In connection with:

(A) An established business relationship; or,

(B) A business relationship that has been terminated, if the call is made before the later of

(i) the date of publication of the first Texas no-call list on which the no-call subscriber's telephone number appears; or,

(ii) one year after the date of termination;

(3) Between a telemarketer and a business, other than by a facsimile solicitation, unless the business informed the telemarketer that the business does not wish to receive telemarketing calls from the telemarketer;

(4) To collect a debt;

(5) By a state licensee if:

(A) The call is not made by an ADAD;

(B) The solicited transaction is not completed until a face-to-face sales presentation by the seller, and the consumer is not required to pay or authorize payment until after the presentation; and,

(C) The consumer has not informed the telemarketer that the consumer does not wish to receive telemarketing calls from the telemarketer; or,

(6) By a person who is not a telemarketer, as defined in subsection (c)(9) of this section.

(f) No-call database.

(1) Administrator. The commission or its designee shall establish and provide for the operation of the no-call database.

(2) Distribution of database.

(A) Timing. Beginning on April 1, 2002, the administrator of the no-call database will update and publish the Texas no-call database on January 1, April 1, July 1, and October 1 of each year;

(B) Fees. The no-call database shall be made available to telemarketers for a set fee not to exceed $75 per list per quarter;

(C) Format. The commission or its designee will make the no-call database available to subscribing telemarketers by:

(i) electronic internet access in a downloadable format;

(ii) Compact Disk Read Only Memory (CD-ROM) format;

(iii) paper copy, if requested by the telemarketer; and,

(iv) any other format agreed upon by the current administrator of the no-call database and the telemarketer.

(3) Intended use of the no-call database.

(A) The no-call database shall be used only for the intended purpose of promoting and furthering statutory mandates in accordance with the Bus. & Com. Code, chapter 43 relating to Telemarketing. The no-call database shall not be transferred or resold to any other entity, group, or individual.

(B) The no-call database is not open to public inspection or disclosure.

(C) The administrator shall take all necessary steps to protect the confidentiality of the no-call database and prevent access to the no-call database by unauthorized parties.

(4) Penalties for misuse of information. Improper use of the no-call database by the administrator, telemarketers, or any other person regardless of the method of attainment, shall be subject to administrative penalties and enforcement provisions contained in §22.246 of this title (relating to Administrative Penalties).

(g) Notice. A CTU shall provide notice to its residential customers as specified by this subsection. In addition to the required notice, the CTU may engage in other forms of customer notification.

(1) Content of notice. A CTU shall provide notice in both English and Spanish that, at a minimum, clearly explains the following:

(A) Beginning January 1, 2002, residential customers may add their name, address and telephone number to a state-sponsored no-call list that is intended to limit the number of telemarketing calls received;

(B) When a customer who subscribes to the no-call list can expect to stop receiving telemarketing calls;

(C) A customer must pay a fee to register for the no-call list;

(D) Registration of a telephone number on the no-call list expires on the third anniversary of the date the number is first published on the list;

(E) Registration of a telephone number on the no-call list can be accomplished via the United States Postal Service, Internet, or telephonically;

(F) The customer registration fee, which cannot exceed three dollars per term, must be paid by credit card when registering online or by telephone. When registering by mail, the fee must be paid by credit card, check or money order;

(G) The toll-free telephone number, website address, and mailing address for registration; and,

(H) A customer that subscribes to the no-call list may continue to receive calls from groups, organizations, and persons who are exempt from compliance with this section, including a listing of the entities exempted as specified in subsection (e) of this section.

(2) Publication of notice.

(A) Telephone directory. A CTU that publishes, or has an affiliate that publishes, a residential telephone directory shall include notice in the consumer information section of each local telephone directory. The notice in the directory shall be easily legible, prominently displayed and comply with the requirements listed in paragraph (1) of this subsection.

(B) Notice to individual customers. A CTU shall provide notice of the Texas no-call list to each of its residential customers in Texas by one or more of the following methods:

(i) an insert in the customer's billing statement. Electronic notification is permissible for any customer who, during the notification period, is receiving billing statements from the CTU in an electronic format; or,

(ii) a bill message if the CTU is also in compliance with subparagraph (A) of this paragraph.

(3) Timing of notice. A CTU shall provide initial notice to its residential customers within 60 days of the effective date of this rule, and beginning in 2003, shall provide annual notice to its residential customers between June 1 and August 31 of each year.

(4) Compliance and enforcement.

(A) Commission review of the notice. The CTU shall file a copy of the notice with the commission at least 45 days prior to the intended date of distribution. The CTU shall also inform the commission of its intended method and timing of customer notification. The notice will be reviewed by commission staff before distribution to customers. Commission staff will notify the CTU within ten days of submission if the proposed notice must be modified, and the specific modifications required.

(B) Records of customer notification. A CTU shall provide a copy of records maintained under the requirements of this subsection to the commission upon request.

(h) Violations.

(1) Separate occurrence. Each telemarketing call to a telephone number on the no-call list shall be deemed a separate occurrence.

(2) Isolated occurrence. A telemarketing call made to a number on the no-call list is not a violation of this section if the telemarketing call is determined by the commission to be an isolated occurrence.

(A) An isolated occurrence is an event, action, or occurrence that arises unexpectedly and unintentionally, and is caused by something other than a failure to implement or follow reasonable procedures. An isolated occurrence may involve more than one incident, but it does not involve a pattern or practice.

(B) The burden to prove that the telemarketing call was made in error and was an isolated occurrence rests upon the telemarketer who made the call. In order for a telemarketer to claim that a potential violation of this section was an isolated occurrence, the telemarketer must first provide evidence of the following:

(i) The telemarketer has adopted and implemented written procedures to ensure compliance with this section and effectively prevent telemarketing calls that are in violation of this section, including taking corrective actions when appropriate;

(ii) The telemarketer has trained its personnel in the established procedures; and,

(iii) The telemarketing call that violated this section was made contrary to the policies and procedures established by the telemarketer.

(i) Enforcement and penalties.

(1) State licensees. A state agency that issues a license to a state licensee may receive and investigate complaints concerning violations of this section by the state licensee.

(2) Telecommunications providers. The commission has exclusive jurisdiction to investigate violations of this section made by telecommunications providers, as defined in the Public Utility Regulatory Act (PURA) §51.002.

(3) Retail electric providers. The commission has exclusive jurisdiction to investigate violations of this section made by retail electric providers (REPs) as specified in §25.492 of this title (relating to Non-Compliance with Rules or Orders; Enforcement by the Commission).

(4) Other Telemarketers. A telemarketer, other than a state licensee or telecommunications provider, that violates this section shall be subject to administrative penalties pursuant to §22.246 of this title.

This agency hereby certifies that the proposal has been reviewed by legal counsel and found to be within the agency's legal authority to adopt.

Filed with the Office of the Secretary of State on March 22, 2002.

TRD-200201776

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Earliest possible date of adoption: May 5, 2002

For further information, please call: (512) 936-7308