TITLE 16.ECONOMIC REGULATION

Part 2. PUBLIC UTILITY COMMISSION OF TEXAS

Chapter 23. SUBSTANTIVE RULES

Subchapter E. CUSTOMER SERVICE AND PROTECTION

16 TAC §23.54

The Public Utility Commission of Texas adopts the repeal of §23.54 relating to Pay Telephone Service with no changes to the proposed text as published in the October 15, 1999, Texas Register (24 TexReg 8847). The repeal is necessary to avoid duplicative rule sections. The commission has adopted §26.341 relating to General Information Relating to Pay Telephone Service, §26.342 relating to Pay Telephone Tariff Provisions, §26.343 relating to Responsibilities for Pay Telephone Service of Certificated Telecommunications Utilities Holding Certificates of Convenience and Necessity, §26.344 relating to Pay Telephone Service Requirements, §26.345 relating to Posting Requirements for Pay Telephone Service Providers, §26.346 relating to Rates and Charges for Pay Telephone Service, and §26.347 relating to Fraud Protection for Pay Telephone Service to replace §23.54. The repeal is adopted under Project Number 20787.

The commission received no comments on the proposed repeal.

This repeal is adopted under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 (Vernon 1998) (PURA) which provides the commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on March 15, 2000.

TRD-200001967

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Effective date: April 4, 2000

Proposal publication date: October 15, 1999

For further information, please call: (512) 936-7308


Subchapter H. TELEPHONE

16 TAC §23.94

The Public Utility Commission of Texas adopts the repeal of §23.94 relating to Small Local Exchange Carrier Regulatory Flexibility with no changes to the proposed text as published in the November 12, 1999, Texas Register (24 TexReg 9918). The repeal is necessary to avoid duplicative rule sections. The commission has adopted §26.171 of this title (relating to Small Local Exchange Company Regulatory Flexibility) to replace §23.94. The repeal is adopted under Project Number 17709.

The commission received no comments on the proposed repeal.

This repeal is adopted under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 (Vernon 1998) (PURA) which provides the commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on March 16, 2000.

TRD-200001985

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Effective date: April 5, 2000

Proposal publication date: November 12, 1999

For further information, please call: (512) 936-7308


Chapter 26. SUBSTANTIVE RULES APPLICABLE TO TELECOMMUNICATIONS SERVICE PROVIDERS

The Public Utility Commission of Texas (commission) adopts new §26.102 relating to Registration of Pay Telephone Service Providers, §26.341 relating to General Information Relating to Pay Telephone Service, §26.342 relating to Pay Telephone Tariff Provisions, §26.343 relating to Responsibilities for Pay Telephone Service of Certificated Telecommunications Utilities Holding Certificates of Convenience and Necessity, §26.344 relating to Pay Telephone Service Requirements, §26.345 relating to Posting Requirements for Pay Telephone Service Providers, §26.346 relating to Rates and Charges for Pay Telephone Service, and §26.347 relating to Fraud Protection for Pay Telephone Service with changes to the proposed text as published in the October 15, 1999 Texas Register (24 TexReg 8851). These sections will replace §23.54 of this title relating to Pay Telephone Service. Project Number 20787 has been assigned to this proceeding.

The Appropriations Act of 1997, House Bill (HB) 1, Article IX, Section 167 (Section 167) requires that each state agency review and consider for readoption each rule adopted by that agency pursuant to the Government Code, Chapter 2001 (Administrative Procedure Act). Such reviews shall include, at a minimum, an assessment by the agency as to whether the reason for adopting or readopting the rule continues to exist. The commission held three workshops to conduct a preliminary review of its rules. As a result of these workshops, the commission is reorganizing its current substantive rules located in 16 Texas Administrative Code (TAC) Chapter 23 to (1) satisfy the requirements of Section 167; (2) repeal rules no longer needed; (3) update existing rules to reflect changes in the industries regulated by the commission; (4) do clean-up amendments made necessary by changes in law and commission organizational structure and practices; (5) reorganize rules into new chapters to facilitate future amendments and provide room for expansion; and (6) reorganize the rules according to the industry to which they apply. Chapter 26 has been established for all commission substantive rules applicable to telecommunications service providers.

The commission invited specific comments regarding the Section 167 requirement as to whether the reason for adopting §23.54 continues to exist in adopting these new sections to replace §23.54. The commission finds that the reason for adopting these rules continues to exist. The commission also invited specific comments regarding whether any of the proposed sections should be deleted or amended.

Written comments were submitted by the following organizations: GTE Southwest, Inc. (GTE), the Texas Payphone Association, Inc. (TPA), and Southwestern Bell Telephone Company (SWBT).

SWBT suggested in its comments that "call aggregator" in §26.341 be changed to "operator service provider or interexchange carrier." SWBT observed that "call aggregator" in TAC §26.5(21) generally refers to the person that owns or controls the payphone and, as such, would not appear to be the most appropriate reference in the context on this rule. The commission agrees with SWBT and makes this change. The commission also modifies subsection (c) and adds new subsection (d) pursuant to change in legislation granting this commission the authority to terminate a pay telephone service provider's registration in the event of repeated violations of pay telephone provisions.

GTE commented that §26.342(c) unfairly burdens the incumbent local exchange company (ILEC) with administrative responsibilities which GTE claims belong to the commission. GTE asserts that it has no discrete process currently in place to identify tariff violations by pay telephone service (PTS) providers. The commission does not agree with GTE and maintains that it is the responsibility of the certificated telecommunications utility (CTU) to notify the PTS provider of any violation of a tariff provision. The CTU is in the best position to identify tariff violations by PTS providers, not the commission; therefore, it is incumbent upon CTUs to identify these violations and notify the PTS providers of the violations within the time limits prescribed in this provision.

TPA contended that §26.344(d)(1)(E) should be eliminated from the proposed rule. TPA argued that under the Federal Communications Commission's (FCC) Orders in CC Docket Number 96-128, local calls have been deregulated. TPA commented that §26.344(d)(1)(E) effectively constitutes regulation of local calls in violation of the FCC's Orders in CC Docket Number 96-128. The commission does not agree with TPA. The FCC's Order specifically authorizes state commissions to make rules and regulations providing for consumer protections. Under that authority, the commission believes that the customer has the right to know in advance the total price for a local call from a pay telephone.

TPA also commented that §26.344(d)(1)(J) should be not be included in the proposed rule. TPA claimed that a toll call utilizing 0- or 00- to access an incumbent local exchange carrier operator prevents an operator service provider (OSP) operator choice and results in no compensation to the payphone service provider (PSP) for the completed call. TPA also stated that the only way a payphone provider could receive any compensation for such toll calls would be to exclusively contract with the ILEC and terminate its agreement with the OSP of its choice.

The commission disagrees with TPA. The FCC stated in its Order on Reconsideration (FCC Docket Number 96-128, §243, November 6, 1996) that its decision to allow states to require 0- calls to be initially routed to the ILEC or other local service provider (LSP) is not necessarily inconsistent with the statutory language that PSPs should be allowed to negotiate for the intraLATA carriers presubscribed to their payphones. The FCC also stated that states may impose reasonable requirements on the exercise of these rights, especially for purposes of ensuring public health and safety. The commission agrees with the FCC's decision that a state requirement concerning the initial routing of 0- calls, to ensure that 0- emergency calls are handled in an appropriate and timely manner, does not unduly burden non-local exchange carrier (non-LEC) PSPs.

SWBT also recommended that "operator service provider" in §26.345 be changed to "long distance telecommunications service provider". If the intent of this section is to advise a customer of the long distance rates applicable to that payphone, then SWBT believes its suggested phrase would appear to be more appropriate. The commission agrees with SWBT and makes this change.

TPA comments that the provisions in §26.345(b) should be eliminated. The placarding requirement in this section of the rule requires posting information on the identity of the long distance carrier serving the payphone and other information already required by federal law. TPA asserts that duplicate posting is confusing to the consumer and is wholly unnecessary. The commission does not agree with TPA's view regarding placarding. This provision in §26.345(b) was carried over from §23.54(e)(2) and the language remains the same. The commission finds this provision in the public interest, to inform the customer about the rates being charged by long distance service providers.

SWBT also suggested that subparts §26.346(b)(1)(E) and (F) should not be adopted based on the fact that, as of September 1, 1999, 1+ intraLATA message toll services and 0+ and 0-operator services are non- basic services for all electing companies and, as such, may be flexibly priced. The commission does not agree with SWBT. SWBT also suggested in a previous rulemaking (22 TexReg 10960, November 7, 1997) that these two subparts be eliminated from the rule. SWBT argued that the rate caps were barriers to entry into the payphone market because they send artificial pricing signals. Because SWBT failed to point to any specific language in the FCC's Order in their previous comments that would justify removal of the rate caps for intrastate long distance and operator assisted calls, the commission again disagrees with SWBT's suggestion that subsections (b)(1)(E) and (F) not be adopted. In addition, the Legislature elected to retain the rate caps in the current statute.

All comments, including any not specifically referenced herein, were fully considered by the commission. In adopting these sections the commission makes other minor modifications for the purposes of clarifying its intent.

Subchapter E. CERTIFICATION, LICENSING AND REGISTRATION

16 TAC §26.102

This new section is adopted under the Public Utility Regulatory Act, Texas Utilities Code Annotated (Vernon 1998, Supplement 1999) (PURA), §14.002 which provides the Public Utility Commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction; §15.023 which grants the commission the authority to impose an administrative penalty against a person regulated under this title who violates this title or rule or order adopted under this title; Senate Bill 86, Act of May 26, 1999, 76th Legislative Session, chapter 1579, §3, 1999 Texas Session Law Service 5424 (Vernon) (codified as amendments to the Public Utility Regulatory Act, Texas Utilities Code Annotated, chapter 17); §17.052 which grants the commission authority to adopt and enforce rules to require certification or registration with the commission as a condition of doing business in this state, amend certificates of registration, establish rules for customer service and protection, suspend or revoke certificates or registrations for repeated violations of this chapter or commission rules; and §55.173 which requires pay telephone service providers to register with the commission.

Cross-Reference to Statutes: Public Utility Regulatory Act §§14.002, 15.023, 17.052, 55.171, 5.172, 55.173, 55.174, 55.175, 55.176, 55.177, 55.178, 55.179, and 55.180.

§26.102. Registration of Pay Telephone Service Providers.

(a)

All pay telephone service (PTS) providers must register with the commission, using commission- prescribed forms, in order to do business in the state of Texas. Registration requires disclosure of the physical location of each of the registrant's pay telephones; the registrant must update this information for any phone with a change in status. Information related to the physical location of pay telephones shall be confidential unless the Attorney General issues a letter opinion, or a court of competent jurisdiction rules otherwise. Updated filings shall be made with the commission within 45 days after the periods ending December 31 and June 30 of each calendar year. The commission shall provide each registrant with proof of registration within 30 days of filing.

(b)

Certificated telecommunications utilities (CTU) shall not provide pay telephone access service (PTAS) to a person required to be registered under this section, unless that person provides a commission- supplied proof of registration.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on March 15, 2000.

TRD-200001965

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Effective date: April 4, 2000

Proposal publication date: October 15, 1999

For further information, please call: (512) 936-7308


Subchapter N. PAY TELEPHONE SERVICE

16 TAC §§26.341 - 26.347

These new sections are adopted under the Public Utility Regulatory Act, Texas Utilities Code Annotated (Vernon 1998, Supplement 1999) (PURA), §14.002 which provides the Public Utility Commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction; §15.023 which grants the commission the authority to impose an administrative penalty against a person regulated under this title who violates this title or rule or order adopted under this title; Senate Bill 86, Act of May 26, 1999, 76th Legislative Session, chapter 1579, §3, 1999 Texas Session Law Service 5424 (Vernon) (codified as amendments to the Public Utility Regulatory Act, Texas Utilities Code Annotated, chapter 17); §17.052 which grants the commission authority to adopt and enforce rules to require certification or registration with the commission as a condition of doing business in this state, amend certificates of registration, establish rules for customer service and protection, suspend or revoke certificates or registrations for repeated violations of this chapter or commission rules; and Chapter 55, Subchapter H, Pay Telephones, which establishes the commission's authority over pay telephone service and pay telephone service providers.

Cross-Reference to Statutes: Public Utility Regulatory Act §§14.002, 15.023, 17.052, 55.171, 5.172, 55.173, 55.174, 55.175, 55.176, 55.177, 55.178, 55.179, and 55.180.

§26.341. General Information Relating to Pay Telephone Service (PTS).

(a)

Definition. The term "rate information", when used in this subchapter, shall mean all charges ultimately charged by the PTS provider, including any surcharges, fees, and any other form of compensation charged by the PTS provider on behalf of the operator service provider.

(b)

Registration. All pay telephone service providers shall register with the commission pursuant to §26.102 of this title (relating to Registration Requirements for Pay Telephone Service Providers).

(c)

Violation of regulations. The commission may order disconnection of service for up to one year for repeat violations of commission rules. If the commission finds that a registered pay telephone service provider has violated any provision of this section, the commission shall order the provider to take corrective action, as necessary, and the provider may be subject to administrative penalties and other enforcement actions pursuant to the Public Utility Regulatory Act (PURA), Chapter 15. Further, if the commission finds that a registered pay telephone service provider has repeatedly violated any provisions of this section, the commission shall order termination of a pay telephone service provider's registration pursuant to PURA, §17.052.

(d)

Enforcement. The commission shall coordinate its enforcement efforts against a pay telephone service provider for fraudulent, unfair, misleading, deceptive, or anticompetitive business practices with the Office of the Attorney General, to ensure consistent treatment of specific alleged violations.

§26.342. Pay Telephone Service Tariff Provisions.

(a)

Available upon request. Upon formal request for service by any prospective provider of pay telephone service (PTS), a certificated telecommunications utility (CTU) is required to file a tariff providing for interconnection of customer-owned pay telephones, except as otherwise provided in subsection (b) of this section.

(b)

Special assembly tariffs. A CTU with fewer than 50 pay telephone lines may provide pay telephone access service (PTAS) pursuant to existing special assembly tariffs; however, in no event may a CTU provide to more than ten special assembly arrangements. Special assembly rates must be computed in accordance with this section. CTUs that provide PTAS pursuant to special assembly tariffs must enter into a written agreement with the PTS provider that requires the provider to perform all functions and obligations specified in §26.344 of this title (relating to Pay Telephone Service Requirements). When a CTU that holds a certificate of convenience and necessity (CCN) makes its initial filing to offer PTAS, the application must include the proposed tariff, cost studies or a commission approved rate for similar services offered by a larger CTU holding a CCN.

(c)

Enforcement of tariff requirements. If a PTS provider is in violation of a tariff provision, the CTU must notify the PTS provider of the violation in writing. Such notice must refer to the specific tariff provisions being violated. The notice must state that the PTS provider is subject to disconnection by the CTU of the instrument(s) in violation of the tariff unless the PTS provider corrects the violation and notifies the CTU in writing, within 20 days of receipt of the notice of the violation, that the violation has been corrected. The CTU may disconnect the instrument(s) that are in violation of the tariff on or after the 20th day after receipt of the notice by the PTS provider, if the PTS provider did not notify the CTU in writing within 20 days of receipt of the notice that the violation was corrected. However, if the PTS provider has filed a complaint with the commission regarding the disconnection and has provided the CTU with a copy of the complaint that indicates that the complaint has been filed with the commission within 20 days of receipt of the notice of a violation from the CTU, the CTU may not disconnect the instrument(s) pending resolution of the complaint by the commission.

§26.343. Responsibilities for Pay Telephone Service (PTS) of Certificated Telecommunications Utilities (CTUs) Holding Certificates of Convenience and Necessity (CCNs).

(a)

A listing in the local telephone directory for each pay telephone must be provided to any provider of pay telephone service (PTS) on request.

(b)

Pay telephone access service (PTAS) must be available in all exchanges.

(c)

Incoming and outgoing call screening on pay phone calls must be provided where facilities are available.

(d)

Regardless of whether call screening is available, the CTU will not bill any call, including, but not limited to, third number billed, collect, "0+" or "0-" calls, to a number which has been clearly identified to the certificated telecommunications utility operator at the time of the call attempt as a pay telephone. The certificated telecommunications utility will not be responsible for refunds or adjustments of charges for calls placed through non-certificated telecommunications utilities carrier operators, except as provided in §26.347 of this title (relating to Fraud Protection for Pay Telephone Service).

(e)

The CTU need not initiate a maintenance service call or take any other action in response to a trouble report on a customer-owned pay telephone until such time as requested by the pay telephone owner or its agent. The pay telephone owner must keep the CTU advised of the identity of the pay telephone owner or agent authorized to request a maintenance service call.

(f)

The CTU must provide to a PTS provider using automated call completion technology to complete operator service calls the same services and information that the CTU provides to interexchange carriers in §26.313(d)(1) and (2) of this title (relating to General Requirements Relating to Operator Services), on the same prices, terms, and conditions that any interexchange carrier receives from the CTU.

(g)

CTUs must file tariffs to offer direct dialed international call blocking ("011+" and "1010XXX+011+") as facilities become available.

§26.344. Pay Telephone Service Requirements.

(a)

Requirements before call is completed. If the pay telephone service (PTS) provider uses automated call completion technology to complete operator service calls, the provider of PTS must:

(1)

audibly and distinctly identify itself to the caller upon answering;

(2)

audibly and distinctly identify itself to the billed party, if the billed party is different from the caller;

(3)

provide a mechanism for the caller to obtain rate information, without charge, 24 hours a day, seven days a week; and

(4)

permit the caller or billed party to terminate the call at no charge prior to completion of the call by the PTS provider.

(b)

E911 or 911 calls, and "0-" calls. The PTS provider must allow E911 or 911 calls to be outpulsed directly to the Public Service Answering Point at no charge and without requiring a coin or credit card. This requirement does not apply to pay telephones accessible to inmates of confinement facilities.

(c)

Access.

(1)

The PTS provider must:

(A)

provide access to operator services, 24 hours a day, seven days a week, at no charge and without requiring a coin or credit card;

(B)

provide access to directory assistance, 24 hours a day, seven days a week;

(C)

provide access that includes the local exchange calling scope of the certificated telecommunications utility (CTU) furnishing the pay telephone access service (PTAS) including mandatory extended area service (EAS) and expanded local calling (ELC), except that ELC rate additives are not applicable to PTS access lines; and

(D)

provide access to the operator of a local exchange company that meets the requirements enumerated in §26.315(c) of this title (relating to Requirements for Dominant Certificated Telecommunications Utilities (DTCUs) and that serves the area from which the call is made, at no charge and without requiring a coin or credit card, either:

(i)

by directly routing all local operator calls to such local exchange company operator, without charge to the caller; or

(ii)

by transfer or redirection of the call by an operator service provider (OSP) in accordance with the provisions of §26.319(1)(A)(ii)(I)-(III) of this title (relating to Access to the Operator of a Local Exchange company (LEC)).

(2)

The PTS provider must also allow access to other telecommunications utilities unless otherwise provided in subparagraph (C) of this paragraph.

(A)

Access to interexchange carriers by "950-XXXX" and "1-800" or "1-888" numbers must not be blocked.

(B)

Access to interexchange carriers by "1010XXX+0" (whether "1010XXX+0+" or "1010XXX+0-") dialing must not be blocked if the end office serving the originating line has originating line screening (OLS) capability.

(C)

To prevent fraudulent use of the pay telephone, the access requirement is explicitly waived under the following conditions without prior application to the commission:

(i)

Access to interexchange carriers by "1010XXX+0" (whether "1010XXX+0+" or "1010XXX+0-") dialing may be blocked, if the end office serving the originating line does not have OLS screening capability.

(ii)

Access to interexchange carriers by "1010XXX+1" dialing may be blocked.

(3)

The requirements of this paragraph do not apply to pay telephones accessible to inmates of confinement facilities.

(d)

Other.

(1)

The PTS provider must:

(A)

ensure that end users can place all local and toll calls, except direct-dialed international calls, from the pay telephone, including, but not limited to, operator-assisted international calls, collect calls, third number billed calls, and calling card calls;

(B)

be responsible for the payment of charges for all local and toll messages, including, but not limited to, non-local directory assistance charges, except as provided in §26.347 of this title (relating to Fraud Protection for Pay Telephone Service);

(C)

comply with all applicable federal, state and local laws and regulations including those concerning the use of pay telephones by disabled and/or hearing- or speech-impaired persons;

(D)

not attach extension telephones to pay telephones, unless the pay telephone displays a notice that legibly and conspicuously states in capital letters, "YOUR CONVERSATION MAY BE OVERHEARD BECAUSE AN EXTENSION TELEPHONE IS ATTACHED TO THIS PHONE LINE.";

(E)

not impose a time limit on local calls;

(F)

ensure operator-assisted intrastate long distance usage sensitive rates are billed in increments of one minute or less, provided that the total per minute fee does not exceed the rate authorized in §26.346 of this title (relating to Rates and Charges for Pay Telephone Service);

(G)

return to the end-user any pre-paid fee for a direct dialed intrastate long distance and/or local call that does not result in a completed call;

(H)

not charge the caller for any uncompleted call in accordance with the provisions of §26.313(c)(1)-(4) of this title (relating to General Requirements Relating to Operator Services);

(I)

not charge a fee for a local call greater than that posted on the informational placard attached to each pay phone;

(J)

provide access to ILEC operators by dialing either "0" or "00" access codes; and

(K)

the requirements of paragraph (1)(A) and (E) of this subsection do not apply to pay telephones accessible to inmates of confinement facilities.

(2)

If the PTS provider uses automated call completion technology to complete operator service calls, and if validation information is available for calls that the PTS provider (or a third-party billing and collection agent operating on behalf of the PTS provider) will bill through a certificated telecommunications utility, the PTS provider is required to validate the call and is allowed to submit the call for billing only if the call was validated.

(3)

PTS may be connected to, from, or through a customer-provided telecommunications switching system, or local exchange carrier-provided central office switching system, provided that the PTS provider meets all requirements of this rule. The PTS provider must ensure that access to E-911, 911 and/or 0- is not blocked and must comply with all legislative and rule requirements regarding the operation of E-911 and 911. This access configuration is not allowed if it prevents usage measurement, by the local exchange carrier, of a local exchange carrier-provided PTAS line. For purposes of this paragraph, local exchange carrier is defined as any entity holding either a certificate of convenience and necessity (CCN), certificate of operating authority (COA), or service provider certificate of operating authority (SPCOA).

(e)

Applications for waivers of the requirement for access. The commission may approve waivers to the access requirements of subsection (c) of this section to prevent fraudulent use of telephone services or for other good cause. Applications for waiver may be filed by the provider of pay telephone service. The commission shall process such applications for waiver using the criteria and procedures set forth in §26.319(3)(B) of this title.

§26.345. Posting Requirements for Pay Telephone Service Providers.

(a)

The pay telephone service (PTS) provider must attach to each instrument a card that provides:

(1)

instructions in English and Spanish for accessing emergency service subject to the conditions contained in subparagraphs (A) and (B) of this paragraph:

(A)

where E-911 or 911 emergency service is available, the caller must be instructed to dial 911 and the PTS provider must allow E-911 or 911 calls to be outpulsed directly to the Public Service Answering Point at no charge and without requiring a coin or credit card; or

(B)

where E-911 or 911 is not available, the caller must be instructed to dial "0" and dialing "0" must, at no charge and without requiring a coin or credit card, directly connect the caller with an operator service provider (OSP) that is in compliance with the technical standards set forth in §26.321(b) of this title (relating to 9-1-1 calls, "0-" calls, and End User Choice);

(2)

instructions for use, including specifically instructions for completion of local and toll calls, access to operator services, access to directory assistance, obtaining refunds, obtaining repair service, registering complaints at a designated toll-free telephone number, reporting out-of-service conditions, and using one- way calling (if the instrument is so equipped); and

(3)

notice stating the name, address, and ten digit telephone number for the pay telephone owner or agent providing the set, and providing the name and toll-free telephone number of the owner or agent responsible for refunds and repairs; and

(4)

if an extension has been attached, a notice that legibly and conspicuously states in capital letters: "YOUR CONVERSATION MAY BE OVERHEARD BECAUSE AN EXTENSION TELEPHONE IS ATTACHED TO THIS PHONE LINE."; and

(5)

a placard that clearly states the fee for completing a local call from that telephone.

(b)

PTS providers must also attach to each instrument a card that says : "The long distance carrier serving this phone is {insert name of the pre-subscribed long distance telecommunications service provider}. You can learn what its rates are by calling {insert long distance telecommunications service providers' toll-free rate information phone number} at any hour at no cost to you. If you would rather use another long distance carrier, you can either use {insert name of incumbent local exchange provider}'s operator by calling {insert dialing directions here}, or use your own long distance carrier by following its dialing instructions or asking the operator for assistance."

(c)

If the PTS provider subscribes to the services of an operator service provider (OSP) that is required to comply with Subchapter M of this chapter (relating to Operator Services), the PTS provider remains liable for compliance with this section, but may coordinate with the OSP so that information to be provided at the pay telephone set is not duplicated. If the PTS provider uses automated call completion technology to complete some operator service calls and subscribes to the services of an OSP that is required to comply with Subchapter M of this chapter, the PTS provider must ensure that the information provided at the pay telephone set clearly informs the caller about which information applies to which operator service calls.

(d)

If a pay telephone cannot receive incoming calls, the PTS provider shall place in a conspicuous location on the pay telephone a notice, in letters one-quarter inch high, stating, "THIS TELEPHONE CANNOT RECEIVE TELEPHONE CALLS." Furthermore, the PTS provider shall not display the number of the pay telephone on any such telephone that does not receive incoming calls.

(e)

The requirements of this subsection do not apply to pay telephones accessible to inmates of confinement facilities.

(f)

Applications for modification of information to be provided at the pay telephone set. The commission may approve applications for modification of the requirements contained in subsection (b) and (c) of this section upon showing of good cause by the PTS provider. The commission shall process applications for modification using the criteria and procedures set forth in §26.317(c) of this title (relating to Information to be Provided at the Telephone Set).

§26.346. Rates and Charges for Pay Telephone Service.

(a)

Rate structure. Certificated telecommunications utility (CTU) rates for wholesale service must be designed on a flat access line and/or a local message usage rate basis. Multi-element measured rates are prohibited. In areas without measuring capabilities, the CTU may use a flat rate usage surrogate instead of a per call message rate. Measurement capabilities are defined as the capability in place to measure and bill pay telephone usage without incurring unreasonable expense.

(b)

Charges.

(1)

A pay telephone service (PTS) provider must:

(A)

not impose on pay phone end users any charge for calls made under Chapter 771 or 772 of the Texas Health and Safety Code;

(B)

not impose a charge for "950-XXXX" calls, "1010XXX+0", or "1-800" or "1-888"-type calls to nonpresubscribed interexchange carriers (for example "1-800-COLLECT" , "1-800-CALLATT", or "1-800-877- 8000");

(C)

not impose a charge for local calls from pay telephones to the Telecommunications Relay Service (TRS);

(D)

for local calls which are collect, operator-assisted or paid by credit card or calling card, not impose a charge which exceeds the highest applicable rate for such calls of any of the four largest interexchange carriers operating in this state; and

(E)

for credit card, calling card, or live or automated operator-handled toll calls, not charge a rate or total charge that exceeds the authorized rates and charges listed in subparagraph (F) of this paragraph.

(F)

charge no more than these rate caps for intrastate long distance and operator-assisted calls at Texas pay phones:

Figure: 16 TAC §26.346(b)(1)(F).

(2)

The requirements of paragraph (1)(A) through (C) of this subsection do not apply to pay telephones accessible to inmates of confinement facilities.

§26.347. Fraud Protection for Pay Telephone Service.

(a)

Notwithstanding the provision of §26.319(1)(C) of this title (relating to Access to the Operator of a Local Exchange Company (LEC)) that would otherwise require notice to interexchange carriers, an operator services provider (OSP) must not bill the pay telephone service (PTS) provider for charges for any call billed to a pay telephone line where the call originated at that pay telephone by use of "1010XXX+0", "1010XXX+01", "950-XXXX", or "1-800" or "1-888" access codes, or where the call(s) originated at that pay telephone and otherwise reached an operator position, if the originating telephone line was subscribed to outgoing call screening and the call was placed after the effective due date of the outgoing call screening service order.

(b)

An OSP or PTS provider that uses automated call completion technology to complete operator service calls must not bill charges for any collect or third number billed call to a PTS provider if the pay telephone line to which the call was billed was subscribed to incoming call screening and the call was placed after the effective due date of the incoming call screening service order.

(c)

Any calls billed through a certificated telecommunications utility in violation of subsections (a) and (b) of this section must be removed from the PTS provider's bill by the certificated telecommunications utility upon identification and verification that the violation occurred. If it is determined that, at the time of the violation, the appropriate incoming or outgoing call screening was available to the OSP or PTS provider that uses automated call completion technology to complete operator service calls at the time of the call, the certificated telecommunications utility may return the charges for said call to the OSP or PTS provider as unbillable.

(d)

Any calls billed directly by an OSP or PTS provider that uses automated call completion technology to complete operator service calls in violation of subsection (a) or (b) of this section must be removed from the PTS provider's bill by the OSP or PTS provider upon identification. The OSP or PTS provider using automated call completion technology to complete operator service calls may request an investigation of such a call by the certificated telecommunications utility serving the pay telephone to which the call was billed. If the certificated telecommunications utility (CTU) determines that the appropriate incoming or outgoing call screening was not available to the OSP or PTS provider using automated call completion technology to complete operator service calls at the time of the call, the OSP or PTS provider may bill the charges for said call to the relevant certificated telecommunications utility.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on March 15, 2000.

TRD-200001966

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Effective date: April 4, 2000

Proposal publication date: October 15, 1999

For further information, please call: (512) 936-7308


Subchapter I. ALTERNATIVE REGULATION

16 TAC §26.171

The Public Utility Commission of Texas (commission) adopts new §26.171 relating to Small Incumbent Local Exchange Company Regulatory Flexibility with changes to the proposed text published in the November 12, 1999, Texas Register (24 TexReg 9932). The new rule replaces §23.94 of this title (relating to Small Local Exchange Carrier Regulatory Flexibility.) The rule is necessary to expedite approval of services offered by small incumbent local exchange companies (ILECs) in accordance with the Public Utility Regulatory Act (PURA), Chapter 53, Subchapter G. This new section is adopted under Project Number 17709.

When compared to §23.94, §26.171 offers the following enhancements. First, subsection (a)(2), which describes the application of the rule, is clarified to state that the rule is not applicable to cooperative corporations partially deregulated under PURA, Subchapter H, as specified in PURA §53.302. In addition, subsection (a)(2) is refined to conform to PURA §53.303 pertaining to the exclusivity of provisions in Subchapter G. Second, subsection (c), which describes filing procedures, is modified to mirror the services identified in PURA §53.304(a). Third, subsection (d), as modified, no longer contains a requirement to provide notice to customers of rate decreases. Fourth, subsection (f)(3) is added to the rule to identify the applicable rate-setting principles required by PURA §53.307. Fifth, subsection (g) of the rule is modified to describe when the commission may suspend the effective date of a tariff, pursuant to PURA §53.306(b). Sixth, subsection (i) of the rule is eliminated to be consistent with PURA §53.304(a)(1), which identifies companies eligible to file under PURA, Chapter 53, Subchapter G, and with PURA §53.302, which identifies companies not eligible to file under Subchapter G. Seventh, references to 'experimental services' are deleted from §26.171 because there is no mention of experimental services in PURA, Chapter 53, Subchapter G.

The Appropriations Act of 1997, HB 1, Article IX, Section 167 (Section 167) requires that each state agency review and consider for readoption each rule adopted by that agency pursuant to the Government Code, Chapter 2001 (Administrative Procedure Act). Such reviews include, at a minimum, an assessment by the agency as to whether the reason for adopting or readopting the rule continues to exist. The commission held three workshops to conduct a preliminary review of its rules. As a result of these workshops, the commission is reorganizing its current substantive rules located in 16 Texas Administrative Code (TAC) Chapter 23 to (1) satisfy the requirements of Section 167; (2) repeal rules no longer needed; (3) update existing rules to reflect changes in the industries regulated by the commission; (4) do clean-up amendments made necessary by changes in law and commission organizational structure and practices; (5) reorganize rules into new chapters to facilitate future amendments and provide room for expansion; and (6) reorganize the rules according to the industry to which they apply. Chapter 26 has been established for all commission substantive rules applicable to telecommunications service providers.

The commission requested comments on the Section 167 requirement as to whether the original reasons for adopting the rule continue to exist. Initially, the commission determined that §23.94 was no longer necessary and proposed to repeal §23.94 without replacement. However, the commission received comments on September 7, 1999 from the Texas Statewide Telephone Cooperative, Inc. (TSTCI), representing 20 telephone cooperatives and 16 small telephone companies, supporting readoption of the rule. Subsequently, the commission published a proposal to repeal §23.94 and to replace §23.94 with new §26.171. The commission concludes that the original reasons for adopting §23.94 continue to exist.

On December 13, 1999, the commission received comments on the proposed new §26.171 from TSTCI. The comments are summarized herein.

Comments on §26.171(d)

Subsection (d) contains the notice requirements for a statement of intent filed pursuant to §26.171. TSTCI recommended subsection (d)(1) and (2) be modified to require notice to each affected 'county' instead of each affected 'telephone exchange' to be consistent with Procedural Rule §22.51(a)(1) (relating to Notice) and to relieve small ILECs from the burden of requesting a good cause exception to the exchange-specific notice requirement in the published rule. Further, TSTCI recommended the following statement be added to subsection (d) to address special circumstances in small ILEC territories: "Newspaper notice for paragraphs (1) and (2) of this subsection shall be provided in a newspaper of general circulation in the particular area(s) affected by the proposed change if a newspaper with general circulation in the entire county does not exist."

The commission accepts the recommendations of TSTCI and modifies subsection (d) accordingly. The recommendations of TSTCI address the concern of the commission that a newspaper published within a particular county might not be distributed in every telephone exchange within that county. Subsection (d), as modified, provides certainty that notice will be published in all areas affected by a small ILEC's statement of intent.

Comments on §26.171(d)(6)

Subsection (d)(6) contains a requirement to publish notice of a statement of intent filed pursuant to §26.171 in the Texas Register . TSTCI recommended that subsection (d)(6) be clarified to state: "Following approval of the notice by the presiding officer, the commission shall submit notice of the small ILEC's filing of the statement of intent to the Texas Register for publication." (clarifying language italicized) The commission accepts the recommendation of TSTCI and modifies subsection (d)(6) accordingly.

All comments, including any not specifically referenced herein, were fully considered by the commission. In adopting this section, the commission makes other minor modifications for the purpose of clarifying its intent.

This section is adopted under the Public Utility Regulatory Act, Texas Utilities Code Annotated §14.002 (Vernon 1998) (PURA) which provides the commission with the authority to make and enforce rules reasonably required in the exercise of its powers and jurisdiction.

Cross Reference to Statutes: Public Utility Regulatory Act §14.002 and §§53.301 - 53.308.

§26.171. Small Incumbent Local Exchange Company Regulatory Flexibility.

(a)

Purpose and application.

(1)

Purpose. The purpose of this section is to establish procedures and pricing guidelines that small incumbent local exchange companies (ILECs), because of their special characteristics, may use to expedite commission approval of services and rates in accordance with the Public Utility Regulatory Act (PURA), Chapter 53, Subchapter G. Through this section, the commission encourages the provision of adequate and efficient telecommunications service by facilitating the ability of small ILECs' to offer technologically advanced services that are generally available in metropolitan areas from large ILECs.

(2)

Application. This section applies to any small ILEC as that term is defined in §26.5 of this title (relating to Definitions), except that this section does not apply to a cooperative corporation partially deregulated under PURA, Chapter 53, Subchapter H. Nothing in this section precludes a small ILEC from offering a new service or proposing a change in rates under other applicable sections of the PURA. Nothing in this section prohibits the commission from conducting a review in accordance with PURA, Chapter 53, Subchapter D. Notwithstanding limitations contained within §26.121 of this title (relating to Privacy Issues), §26.121 of this title applies to statements of intent filed under this section.

(b)

Definition. The term "affected customer" when used in this section means a customer that is in the class of customers, and in the exchange or exchanges, affected by the statement of intent filed in accordance with the provisions of this section.

(c)

Filing. By following procedures outlined in this section, a small ILEC may offer extended local calling service or a new service on an optional basis or make a minor change in its rates or tariffs.

(1)

Statement of intent. At least 91 calendar days before the effective date of the proposed change, the small ILEC shall file six copies of a statement of intent with the commission's Filing Clerk and shall serve a copy upon the Office of Public Utility Counsel. Such statement of intent shall include:

(A)

a copy of the notice required by subsection (d) of this section;

(B)

a sufficient description of how notice will be provided to allow the presiding officer to rule on the sufficiency of the notice;

(C)

any request for a good cause waiver to the requirements of this section, and sufficient justification for the good cause exception to allow the presiding officer to rule on the request;

(D)

a copy of the resolution adopted by the small ILEC's board of directors approving the proposed change;

(E)

the proposed effective date of the change;

(F)

a description of the affected services and the category of customers affected by the proposed change;

(G)

a copy of the proposed tariff;

(H)

the number of access lines the small ILEC and each of its affiliates has in service in the state;

(I)

the amount by which the small ILEC's total regulated intrastate gross annual revenues will increase or decrease as a result of the proposed change, and, if the proposal is for a rate change, sufficient information to demonstrate that the proposed change is a minor change;

(J)

a statement affirming that the rates are just and reasonable, are not unreasonably preferential, prejudicial, or discriminatory, and are sufficient, equitable, and consistent in application to each class of customers, in accordance with PURA §53.003;

(K)

information required by §26.121 of this title; and

(L)

any other information the small ILEC wants considered in connection with the statement of intent.

(2)

Response to the statement of intent. No later than ten calendar days after the small ILEC files the statement of intent, the presiding officer assigned to the project shall notify the small ILEC of any deficiencies in the statement of intent, whether the proposed notice is approved, and whether a waiver request, if any, is granted.

(d)

Notice. A small ILEC satisfies the notice requirements in paragraphs (1)-(5) of this subsection by completing notice no later than 61 days before the proposed effective date of the tariff sheets. If notice is not completed as required, the proposed effective date shall be postponed for as many days as completion of notice is delayed. Newspaper notice required in paragraphs (1) and (2) of this subsection shall be provided in a newspaper of general circulation in the particular area(s) affected by the proposed change if a newspaper with general circulation in the entire county does not exist.

(1)

Extended local calling service or new service. For extended local calling service or for a new service, either two weeks published notice in a newspaper of general circulation in each county affected by the statement of intent or direct mail notice to each affected customer shall be required or, in the case of a cooperative, publication of notice in the cooperative's newsletter and direct mail notice to affected nonmember customers shall be required.

(2)

Rate increases. For a rate increase, notice shall be published for four weeks in a newspaper of general circulation in each county affected by the rate increase and direct mail notice shall be provided to each affected customer.

(3)

Good cause exceptions. The presiding officer may require for good cause that notice be provided in addition to notice proposed by the small ILEC or may waive for good cause the publication of notice requirement prescribed by this section for a proposed new service.

(4)

Contents of notice. Each notice must include:

(A)

a description of the service(s) affected by the proposed change;

(B)

a list of rates affected by the statement of intent and how the rates affect each category of affected customers;

(C)

the proposed effective date of the change;

(D)

an explanation of the affected customer's right to petition the commission for review under subsection (g)(2) of this section, including the number of affected persons required to petition before commission review will occur and the date by which the petition must be received by the commission, which date must be 30 calendar days following the completion of notice;

(E)

an explanation of the affected customer's right to obtain from the small ILEC a copy of the proposed tariff and instructions on how to do so; and

(F)

the amount by which the small ILEC's total regulated intrastate gross annual revenues will increase as a result of the proposed change.

(5)

Proof of notice. Within seven calendar days following completion of notice, the small ILEC or a representative of the small ILEC shall file one or more affidavits establishing proof of direct mail notice and published notice required by this subsection and shall file a copy of each published notice.

(6)

Texas Register notice. Following approval of the notice by the presiding officer, the commission shall submit notice of the small ILEC's filing of the statement of intent to the Texas Register for publication.

(e)

New service availability. If the statement of intent concerns a new service, as defined in §26.5 of this title, that will not be offered systemwide, the small ILEC shall explain separately for each telephone exchange why the new service cannot be offered systemwide.

(f)

Rates and revenues. The following requirements apply to a statement of intent filed under this section:

(1)

Minor change. A proposed rate change must be a minor change as defined in §26.5 of this title.

(2)

Limitation on rate increases. Except for good cause shown, a rate shall not be increased more than once in any 12-month period.

(3)

Rate-setting principles. A rate established under this section must be in accordance with the rate-setting principles of PURA, Chapter 53, except that a small ILEC may provide to its board members, officers, employees, or agents free or reduced rates for services.

(g)

Review.

(1)

Effective date. A proposed tariff considered under this section shall be effective on the date proposed by the small ILEC, unless the effective date is suspended.

(2)

Suspension. The effective date of a proposed tariff may be suspended up to 150 calendar days to provide the commission an opportunity to review the statement of intent. Additionally, within 35 calendar days of the filing of the proof of completion of notice, the presiding officer shall suspend the effective date if within 30 calendar days following completion of notice:

(A)

the commission receives a complaint relating to the proposed change signed by the lesser of 5.0% or 1,500 of the affected local service customers to which the proposed change applies. Five percent shall be calculated based upon the total number of affected customers of record as of the calendar month preceding receipt of the complaint; or

(B)

the commission receives a complaint relating to the proposed change from either an affected intrastate access customer or a group of affected intrastate access customers that, in the preceding 12 months, the small ILEC billed more than 10% of its total intrastate gross access revenues; or

(C)

the proposed change is not a minor change; or

(D)

the proposed change is not consistent with the commission's written substantive policies; or

(E)

the small ILEC has not complied with the procedural requirements of this section.

(h)

Docketing. Following suspension of the effective date of the proposed tariff, the presiding officer shall provide a small ILEC a reasonable opportunity to modify its statement of intent to address conditions that exist, if any, under subsection (g)(2) of this section. If conditions under subsection (g)(2) are not resolved during the suspension period, the presiding officer may docket the project. If the project is docketed, the effective date of the proposed tariff shall be automatically suspended and the commission shall review the statement of intent in accordance with the commission's procedural rules applicable to docketed cases.

This agency hereby certifies that the adoption has been reviewed by legal counsel and found to be a valid exercise of the agency's legal authority.

Filed with the Office of the Secretary of State on March 16, 2000.

TRD-200001984

Rhonda Dempsey

Rules Coordinator

Public Utility Commission of Texas

Effective date: April 5, 2000

Proposal publication date: November 12, 1999

For further information, please call: (512) 936-7308